Repeated bsod and slowness.

kioko91 · August 7, 2014

Over the past few months, I've had blue screens become more and more prevalent. Thinking it was a hardware issue, I replaced my RAM and it didn't blue screen for a couple days and then began again. Was wondering if it would be possible to get assistance. Thanks in advance for any help. Here are the logs.

FRST.txt

Addition.txt

Psychotic · August 8, 2014

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
Perform everything in the correct order. Sometimes one step requires the previous one.
If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

Scan with Gmer rootkit scanner

Please download Gmer from here by clicking on the "Download EXE" Button.

Double click on the randomly named GMER.exe. If asked to allow gmer.sys driver to load, please consent.
If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
In the right panel, you will see several boxes that have been checked. Uncheck the following ...
- Sections
- IAT/EAT
- Show All ( should be unchecked by default )
[*]Leave everything else as it is. [*]Close all other running programs as well as your Browser. [*]Click the Scan button & wait for it to finish. [*]Once done click on the Save.. button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post. [*]Save it where you can easily find it, such as your desktop. [*]Please post the content of the ark.txt here.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

kioko91 · August 9, 2014

Here's the report. The first time I ran the scan, there was a couple more entries on the report, but midscan, the computer blue screened. Unfortunately I wasn't at the computer so I couldn't get the code.

ark.txt

Psychotic · August 12, 2014

Use the Windows Error Checking utility (Check Disk), with the options to fix file system errors and scan the disk surface for errors, attempt recovery of data and repair the disk:

Click the "Windows Orb" Start button, then click Computer.
Right-click on the drive that you wish to check > Properties > Tools tab
In the "Error checking" section, click on Check now.
Place a checkmark in both boxes > Start.
If the disk you have chosen is the Windows system disk:
A message will notify you that a restart is necessary ask "Do you want to check for hard disk errors the next time you start your computer?".
Click Schedule disk check > OK and close all windows.
Re-start the computer. The disk will be checked when the system boots.
This will take some time to run and at times may appear stalled but just let it run.
When the disk check is complete, the system will re-start automatically and load Windows.

A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:

Click the "Windows Orb" Start button -> type "eventvwr" without the quotes -> press the key.
The Event Viewer window will open.
In the left pane, expand "Windows Logs" and then click on Application.
In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
Click on that Wininit entry to select it.
On the top main menu, click Action > Copy > Copy Details as Text.
Paste the contents into your next reply.

System File Check

For Windows XP:

Press the Windows- and the R-key simultanously.
Within the text box that jus opened, write cmd and hit Enter.

For Windows Vista/7:

Press the Windows key to open the start menu.
Don´t highlight anything, just write cmd.
The start menu will offer you an entry named cmd.
Right click it and select "run as administrator"

Within the opening window, write the following:

sfc /scannow

(See the blank within).

Hit enter. Your system will be checked for damaged system files.
Tell me the result of that scan in here (as the tool produces no log).

kioko91 · August 12, 2014

Log Name: Application

Source: Microsoft-Windows-Wininit

Date: 8/12/2014 5:27:05 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: SoftKitty

Description:

Checking file system on C:

The type of the file system is NTFS.

Volume label is OS.

A disk check has been scheduled.

Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...

307968 file records processed.

File verification completed.

1310 large file records processed.

0 bad file records processed.

0 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...

386008 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...

307968 file SDs/SIDs processed.

Cleaning up 971 unused index entries from index $SII of file 0x9.

Cleaning up 971 unused index entries from index $SDH of file 0x9.

Cleaning up 971 unused security descriptors.

Security descriptor verification completed.

39021 data files processed.

CHKDSK is verifying Usn Journal...

34566320 USN bytes processed.

Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...

307952 files processed.

File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...

43608457 free clusters processed.

Free space verification is complete.

CHKDSK discovered free space marked as allocated in the

master file table (MFT) bitmap.

CHKDSK discovered free space marked as allocated in the volume bitmap.

Windows has made corrections to the file system.

472985397 KB total disk space.

297988928 KB in 264262 files.

136072 KB in 39022 indexes.

0 KB in bad sectors.

426565 KB in use by the system.

65536 KB occupied by the log file.

174433832 KB available on disk.

4096 bytes in each allocation unit.

118246349 total allocation units on disk.

43608458 allocation units available on disk.

Internal Info:

00 b3 04 00 c0 a0 04 00 05 65 08 00 00 00 00 00 .........e......

41 0c 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 A...<...........

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.

Please wait while your computer restarts.

Event Xml:

<Channel>Application</Channel>

<Computer>SoftKitty</Computer>

</System>

<Data>

Checking file system on C:

The type of the file system is NTFS.

Volume label is OS.

A disk check has been scheduled.

Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...

307968 file records processed.

File verification completed.

1310 large file records processed.

0 bad file records processed.

0 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...

386008 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...

307968 file SDs/SIDs processed.

Cleaning up 971 unused index entries from index $SII of file 0x9.

Cleaning up 971 unused index entries from index $SDH of file 0x9.

Cleaning up 971 unused security descriptors.

Security descriptor verification completed.

39021 data files processed.

CHKDSK is verifying Usn Journal...

34566320 USN bytes processed.

Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...

307952 files processed.

File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...

43608457 free clusters processed.

Free space verification is complete.

CHKDSK discovered free space marked as allocated in the

master file table (MFT) bitmap.

CHKDSK discovered free space marked as allocated in the volume bitmap.

Windows has made corrections to the file system.

472985397 KB total disk space.

297988928 KB in 264262 files.

136072 KB in 39022 indexes.

0 KB in bad sectors.

426565 KB in use by the system.

65536 KB occupied by the log file.

174433832 KB available on disk.

4096 bytes in each allocation unit.

118246349 total allocation units on disk.

43608458 allocation units available on disk.

Internal Info:

00 b3 04 00 c0 a0 04 00 05 65 08 00 00 00 00 00 .........e......

41 0c 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 A...<...........

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.

Please wait while your computer restarts.

</Data>

</EventData>

</Event>

The second scan found nothing.

Psychotic · August 13, 2014

Full System Scan with Malwarebytes Antimalware

If not existing, please download

Malwarebytes Anti-Malware to your desktop. Double-click the downloaded setup file and follow the prompts to install the program. At the end, be sure a checkmark is placed next to the following:

Launch Malwarebytes Anti-Malware
A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

[*]Click Finish.

If the program is already installed:

Run Malwarebytes Antimalware
On the Dashboard, click the 'Update Now >>' link
After the update completes, click the 'Scan Now >>' button.
Or, on the Dashboard, click the Scan Now >> button.
If an update is available, click the Update Now button.
A Threat Scan will begin.
When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
In most cases, a restart will be required.
Wait for the prompt to restart the computer to appear, then click on Yes.

After the restart once you are back at your desktop, open MBAM once more.
Click on the History tab > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.

Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activex control to install
Click Start
Make sure that the option Remove found threats is unticked
Click on Advanced Settings and ensure these options are ticked:
- Scan for potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth Technology

[*]Click Scan[*]Wait for the scan to finish[*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.

kioko91 · August 13, 2014

Malwarebytes Anti-Malware

www.malwarebytes.org

Scan Date: 8/13/2014

Scan Time: 1:37:01 PM

Logfile:

Administrator: Yes

Version: 2.00.2.1012

Malware Database: v2014.08.13.05

Rootkit Database: v2014.08.04.01

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: Charlee

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 339816

Time Elapsed: 13 min, 29 sec

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Warn

PUM: Enabled

Processes: 0

(No malicious items detected)

Modules: 0

(No malicious items detected)

Registry Keys: 0

(No malicious items detected)

Registry Values: 0

(No malicious items detected)

Registry Data: 0

(No malicious items detected)

Folders: 0

(No malicious items detected)

Files: 0

(No malicious items detected)

Physical Sectors: 0

(No malicious items detected)

(end)

Report.txt

Psychotic · August 14, 2014

Your problem is not malware related.

We´ll finish the process and hand you over to the guys of General PC help.

Then we can do the cleanup - if you are facing any issues, report that immediately.

Delete junk with adwCleaner

Please download AdwCleaner to your desktop.

Run adwcleaner.exe
Hit Scan and wait for the scan to finish.
Confirm the message but don´t uncheck anything.
Hit Clean
When the run is finished, it will open up a text file
Please post its contents within your next reply
You´ll find the log file at C:\AdwCleaner[s1].txt also

Delete junk with JRT

Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

SecurityCheck

Reboot your system before starting!

Please download SecurityCheck: LINK1 LINK2

Save it to your desktop, start it and follow the instructions in the window.
After the scan finished the (checkup.txt) will open. Copy its content to your thread.

AdvancedSetup · August 22, 2014

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Repeated bsod and slowness.

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