Scorpionsaver (adpeak) not removing completely.

[Ruziska]

Hello,

 

I recently re-installed World of Warcraft on my PC and when trying to play, it would come up with an error code.  I worked through all the steps with Blizzard's CS until they determined from some logs that the port the game uses was being blocked by adpeak, which was found in the msinfo file I sent them.  They couldn't help me any further and explained that it was very difficult to remove.  I have read of others having it removed after various steps here, so hopefully someone can assist me as well.  

 

It installed in December of last year according to Window 7 uninstall option.  It was initially unable to delete, but I noticed that after I deleted the folders in both program files directories, they were removed.  I had run Malwarebytes a few times and installed MS Security Essentials, but that program won't perform the update option, I am assuming being blocked somehow by this malware.  I also downloaded and tried adwcleaner and it had a similar issue and eventually came up with an error message saying it was no longer running and prompted me to close the application.

 

While everything else appears to be working, even other Blizzard games, World of Warcraft continues to give the same error and when running msinfo, I still find remnants of adpeak when I search the file.

 

Regards,

Brad

[MrCharlie]

Welcome to the forum. (Do what you can)

General P2P/Piracy Warning:

 

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

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Failure to remove such software will result in your topic being closed and no further assistance being provided.

 

<====><====><====><====><====><====><====><====>

 

Please run a Quick Scan with Malwarebytes (if possible)

For Malwarebytes ver: 1.75

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

For Malwarebytes 2.0, please run a Threat Scan

Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware

Same for PUM (Potentially Unwanted Modifications)

Quarantine all that's found

Post the log

Then......

Please download Farbar Recovery Scan Tool (FRST) and save it to a folder.

(use correct version for your system.....Which system am I using?)

FRST <----for 32 bit systems

FRST64 <----for 64 bit systems

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button. (make sure the Addition box is checked)
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

If the logs are large, you can attach them:

To attach a log:

Bottom right corner of this page.

New window that comes up.

Last................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Wait for the Prescan to finish

Click Scan to scan the system.

When the scan completes > Don't Fix anything! > Click on the Report Button > Copy and paste the Report back here.

Don't run any other options, they're not all bad!!!!!!!

RogueKiller logs will also be located here:

%programdata%/RogueKiller/Logs <-------W7

C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP

(please don't put logs in code or quotes and use the default font)

 

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running. Create a new restore point

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

If I don't respond within 24 hours, please send me a PM

[Ruziska]

Thank you for responding so fast, here are the files you requested.

 

Regards,

Brad

Addition.txt

FRST.txt

[Ruziska]

And the Roguekiller log.

RKreport_SCN_08062014_210648.log

[MrCharlie]

Make sure you have created a restore point and.....
Download Delfix from Here and save it to your desktop.

• Place a check mark in front of .......
• Create registry backup <---only!
• Uncheck the rest!
• Click the Run button.
  
  Close the tool out when it's done....we'll use it later.
  
  -------------------------------------------------
  
  ScorpionSaver <-----please uninstall from your add/remove programs if possible
  
  --------------------------------------------------
  
  Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe.
  Run FRST.exe/FRST64.exe and click Fix only once and wait
  The tool will create a log (Fixlog.txt) in the folder, please post it to your reply.
  
  ------------------------------------------------------
  
  Please download AdwCleaner from HERE or HERE to your desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
  Next..................
  
  Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  Next.........
  
  
  If you're using Malwarebytes 2.0, please run a Threat Scan
  Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware
  Same for PUM (Potentially Unwanted Modifications)
  Quarantine All that's found
  
  MrC

[Ruziska]

I've attached the fixlog.  Although I mentioned it in my first post, I had already deleted the Scorpionsaver folders within the Program Files directories, I assume that eliminated them from the Uninstall listing.  I also downloaded AdwCleaner again and when using the clean option, the program stops responding and Windows asks to close it.  Until I hear back from you, I won't move ahead to the junkwear removal which you listed to perform next. I really appreciate your time.

 

Regards,

Brad

Fixlog.txt

[MrCharlie]

Move on to JRT, MrC

[Ruziska]

Here is the JRT file.

JRT.txt

[MrCharlie]

Try AdwCleaner in safe mode.

MrC

[Ruziska]

I was able to run it in Safe Mode.  Prior to that step the problem had been corrected but I ran it anyway to be sure to follow all of the steps.  I sent a donation for your assistance, thank you again!

 

Regards,

Brad

[MrCharlie]

OK......

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[AdvancedSetup]

Glad we could help.

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