janesneddon Posted August 6, 2014 ID:863234 Share Posted August 6, 2014 Hello, I have the Ukash virus on a windows 8 laptop and have followed advice given to complete a system restore and then run Malwarebytes and Hitman Pro, which I have done but its still there. I used the trial version of malwarebytes premium but still no joy... Any help appreciated. Regards from a very frustrated IT simpleton.Jane Link to post Share on other sites More sharing options...
daledoc1 Posted August 6, 2014 ID:863239 Share Posted August 6, 2014 Hello again: We can't work on malware diagnostics and removal in this sub-section of the forum.So, for expert assistance, I suggest that you please start by following the advice in this pinned topic >>>>here: Available Assistance For Possibly Infected Computers.It explains how to get help, either in the malware removal section of the forum, or at the help desk.A malware analyst will guide you through the cleanup process. Thanks, Link to post Share on other sites More sharing options...
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