Malwarebytes icon says text only

[janesneddon]

Hi,

 

I have been running Malwarebytes with no problems for a while, however the Windows 8 laptop got the Ukash thing and i have been trying to get rid of it.  I have to say at this point I am not great at these things...  

 

Any how I have done a system restore and then I went to run Malwarebytes, when I clicked on the icon it tell me this is text only.  My next step was to try and install it again as I assumed it had gone after the system restore, however i was told it was already installed and couldn't be again... Next I tried to uninstall, thinking I could then reinstall.. no luck it tells me I can't uninstall.  No matter I thought I would come back to that... so I next downloaded Hitman Pro and ran that, it found 174 threats, which I think I got rid of but after all that the Ukash is still there, absolutely no change.

 

So, my question is, how do I get malwarebytes back on the laptop...once I do I plan to upgrade.

 

Any help would be gratefully received.

 

Regards.

Jane

[Firefox]

Hello and

Yes the system restore did indeed break your Malwarebytes. A clean re-install should solve it. See below

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

OTOH if you think your infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank You,

Firefox

[janesneddon]

Sorry, there is more, when I go to uninstall it says unions000 is missing, please correct the problem.

[Firefox]

Have you tried what I suggested above? If you have tried the suggestions above, and it did not work, then you need to post the 3 diagnostic logs for review....

[janesneddon]

Hi,

 

Thank you, malwarebytes is now back on my PC, however Ukash is still there after running a scan with the premium trial enables, any ideas??

 

Jane 

[daledoc1]

Hi:

 

Until Firefox returns....
 

Hi,
 
however Ukash is still there after running a scan with the premium trial enables, any ideas??
 

 

We can't work on malware diagnostics and removal in this sub-section of the forum.

So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
A malware analyst will guide you through the cleanup process.

Thanks,