MBAM crashing

[redroo]

Hello,

 

If you are unable to update Malwarebytes Anti-Malware's database, please follow the steps below :

1: Download our netconf replacement tool from the link below

https://malwarebytes.box.com/shared/static/4pro228sfm3mzl3f7eyl.zip

2: Extract the Net Conf Fix folder on your desktop. If you are unsure how to extract the contents of the .zip folder, please see this tutorial from Microsoft:

http://windows.microsoft.com/en-us/windows/compress-uncompress-files-zip-files

3: Once extracted, open the Net Conf Fix folder.

4: Double click on the net-replace.bat file. If you are using Windows Vista or higher, please right-click the net-replace.bat file and click Run as Administrator from the menu.

5: After the tool has run, launch Malwarebytes Anti-Malware and click Update Now

Please let me know if you are able to update the database after running this tool.

I was having the exact same issue as 55555stitch55555 and the netconf fix worked for me.

 

Questions for you:

 

I see these processes running

HKLM-x32\...\Run: [bench Communicator Watcher] => C:\Program Files (x86)\Bench\Proxy\pwdg.exe [113152 2014-06-17] ()

HKLM-x32\...\Run: [bench Settings Cleaner] => C:\Program Files (x86)\Bench\Proxy\cl.exe [55296 2014-06-17] ()

 

HKLM-x32\...\Runonce: [Browser Guardian]

 

Are these 2 your diagnostics:   Bench Communicator Watcher. Bench Settings Cleaner ?

 

 

Browser Guardian is a PUP, classified by MS as BrowserModifier:Win32/BrowserGuardian

http://www.microsoft.com/security/portal/threat/encyclopedia/entry.aspx?Name=BrowserModifier:Win32/BrowserGuardian

 

You will need to clean this system first before proceeding forward.

Coincidentally, I discovered the crashing issue in the course of attempting to remove Browser Guardian.  Perhaps there is a correlation between Browser Guardian and this crashing issue?