Chrishuff1 Posted August 5, 2014 ID:862855 Share Posted August 5, 2014 I just rolled out MB to 74 clients. In the management console it shows all but 11 are on the 8/5 database, those 11 are on the 8/1 database (which is the day I installed it). If i try and do a manual update via the update database button nothing happens. Should I just uninstall / reinstall those clients? Link to post Share on other sites More sharing options...
gonzo Posted August 5, 2014 ID:862897 Share Posted August 5, 2014 Out of curiosity, did those 11 have a standalone free (or premium) version installed before you did your rollout? Link to post Share on other sites More sharing options...
Chrishuff1 Posted August 6, 2014 Author ID:863140 Share Posted August 6, 2014 Not to my knowledge. I took over support from another managed provider, they were using Continuum and MB was included in their package. It was uninstalled / rebooted prior to installation. Link to post Share on other sites More sharing options...
gonzo Posted August 6, 2014 ID:863246 Share Posted August 6, 2014 Chris, Have you opened a support ticket with Malwarebytes for this issue? If it was a Continuum site, they may have support history on it. Regardless, they are much better suited to handle this than forum users...not many Management Console users on the forums, which limits availability of knowledgeable resources. IF YOU DID HAVE STANDALONE CLIENTS, there is only one method to cleanly uninstall the program and remove all residue. That is by using mbam_clean. A quick search on the forums will point you to it (if you are not already aware of it). Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now