Jump to content

Malwarebytes won't update database

Recommended Posts

The program, the premium version, popped up a "Update database" window which does nothing but disappear and return when clicked.  I downloaded and ran the uninstaller, rebooted and tried to install the new file that I downloaded.  The installer hung and left a blank strip when creating the directories.  Had to hit reset to shut down as the task manager wouldn't kill the process.  Being an optimist, I tried running the installer again.  This time it got to the "finished" stage but wouldn't complete.  Shut off the computer again.  I did have AVG disabled throughout the process.


The failure to update the database seemed to start without making any changes to the system - no new software or anything.  The system is running XP SP3.  Any help will be welcome!

Link to post
Share on other sites

  • Root Admin

Hello and :welcome:

  1. Please uninstall your current version of MBAM and reinstall the latest version. MBAM Clean Removal Process 2x
  2. If that does not correct the issue then please read the following and post back the requested logs. - Diagnostic Logs
  3. NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions

Thank You

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.