Computer was down lost Malwarebytes

[LaybackBear]

One of my computers was down for repair and I lost Malwarebytes Premium.

 

I have a lifetime ID and KEY and it will not accept it.

I have paper work when I bought it and print outs of the ID and KEY.

 

What do I do now?

[Firefox]

Hello and Welcome....

Sorry your having issues activating Malwarebytes. See if THIS KB ARTICLE helps you solver your issue.

[LaybackBear]

Thank you very much for being so quick Trusted Advisors.

 

I use the removal tool and then continues to install I.D. and KEY and it's up and running again.

 

I don't like running my computer without Malwarebytes active and happy.

[LaybackBear]

Have another question or two.

 

1. Why does that happen just because the computer was down for a while. About 10 days.

 

2. In a few days I'm going to do a Repair Install to clean up a mess while doing beta testing.

Will this problem arise again?

[Firefox]

Cant really say for sure without looking deeper into the computer. To do that you would have to provide logs, and more info on what it is your testing / or how your doing your testing....

We would need more info on the system....

Please read the following and post back the 3 requested logs - Diagnostic Logs

(the three files should be CheckResults.txt, FRST.txt and Addition.txt)

Thank You,

Firefox

[LaybackBear]

Sorry for the problem. It was all my fault.

It was booting off of a hard drive I use for back up and not the ssd.

Swapped leads and got boot order back and every thing is as it should be.

I had every thing out of the computer except the motherboard doing lots of things and got the sata leads crossed.

At times I'm dummer that a 3 leg rock.

 

Sorry I bothered you with my dumbness.

[Firefox]

Yeap that will do it... glad you got it sorted out...