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Cannot run update on the first time run (update will keep crush)-computer already infected by ransomware..


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yesterday, my pc got infected with some ransomware(zero unlocker) and it changes most of my files, data to encrypted type data..

 

so, I install the malwarebyte-anti malware. When first time use it, the app will crash when its trying to update the database.. seriously, I don't know what to do for this kind of problem..

 

here, i attach my log as recommended by masters here..

 

please help as i don't know what else to do

FRST.txt

Addition.txt

CheckResults.txt

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  • 3 weeks later...
  • Root Admin

Very sorry for the delay. The site has been very busy and there has been more demand for support than we were able handle for a while there.
I'm just now getting back to see if you still need help or not. If you do please reply back and let me know and I'll go ahead and assist you.

Thank you
 

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  • 1 month later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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