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Cannot run update on the first time run (update will crush)-computer already infected by ransomware..

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yesterday, my pc got infected with some ransomware(zero unlocker) and it changes most of my files, data to encrypted type data..


so, I install the malwarebyte-anti malware. When first time use it, the app will crash when its trying to update the database.. seriously, I don't know what to do for this kind of problem..


here, i attach my log as recommended by masters here..


please help as i don't know what else to do




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Hello and Welcome to Malwarebytes

Looks like you already started a topic HERE which is the correct section that you need to be in as your computer is infected. You need to wait for one of the experts to pick up your topic and help you clean up the computer.


Do not bump or reply to your topic until one of the experts takes your topic, doing so will only prolong your being assisted.


Thanks for understanding...

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