Malwarebytes can't removed a PuP found during scan.

[mv52]

I have deleted the PuP but it seems to keep reappearing each time i scan my PC the only time when it does not appear is when i have left it quarantine. My computer does not seem to be affected by the PuP but i would still like to have it off my system completely.The following programs have been used to scan my PC. Malwarebytes, Spybot S&D, and TDSSKiller. TDSSKiller was used to check my Master Boot Record. 

 

Addition.txtFRST.txt

 

Malwarebytes Anti-Malware

www.malwarebytes.org

 

Scan Date: 8/2/2014

Scan Time: 11:49:55 PM

Logfile: 

Administrator: Yes

 

Version: 2.00.2.1012

Malware Database: v2014.08.03.01

Rootkit Database: v2014.08.01.01

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled

 

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: Abraham

 

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 345916

Time Elapsed: 12 min, 22 sec

 

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Disabled

Heuristics: Enabled

PUP: Warn

PUM: Enabled

 

Processes: 0

(No malicious items detected)

 

Modules: 0

(No malicious items detected)

 

Registry Keys: 1

PUP.Optional.SearchNet, HKU\S-1-5-21-2347560423-1969051893-1687657924-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{7F4EFF06-7032-458e-AE16-1C1D8255C28A}, Quarantined, [cc6121a188f348ee87b4560ade24629e], 

 

Registry Values: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Folders: 0

(No malicious items detected)

 

Files: 0

(No malicious items detected)

 

Physical Sectors: 0

(No malicious items detected)

 

Spybot S&D log:

 

14-08-02 23:46:13

14-08-02 23:46:13 Product Freecause.ShoppingBHO

[+] 14-08-02 23:46:13 Moving into quarantine HKEY_USERS\S-1-5-21-2347560423-1969051893-1687657924-1000\Software\AppDataLow\Software\Freecause

[+] 14-08-02 23:46:13 Successfully cleaned HKEY_USERS\S-1-5-21-2347560423-1969051893-1687657924-1000\Software\AppDataLow\Software\Freecause

14-08-02 23:46:13

14-08-02 23:46:13 Product Widgi.Toolbar

[+] 14-08-02 23:46:13 Moving into quarantine HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\C:\Program Files (x86)\Common Files\Spigot\

[+] 14-08-02 23:46:13 Moving into quarantine C:\Program Files (x86)\Common Files\Spigot\

[+] 14-08-02 23:46:13 Successfully cleaned HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\C:\Program Files (x86)\Common Files\Spigot\

[+] 14-08-02 23:46:13 Successfully cleaned C:\Program Files (x86)\Common Files\Spigot\

14-08-02 23:46:13

14-08-02 23:46:13 Product Systweak.RegCleanPro

[+] 14-08-02 23:46:13 Moving into quarantine C:\Program Files (x86)\RegClean Pro\

[+] 14-08-02 23:46:13 Successfully cleaned C:\Program Files (x86)\RegClean Pro\

14-08-02 23:46:13

14-08-02 23:46:13 Product Win32.Downloader.gen

[+] 14-08-02 23:46:13 Moving into quarantine C:\Users\Abraham\AppData\Local\Conduit\

[+] 14-08-02 23:46:13 Successfully cleaned C:\Users\Abraham\AppData\Local\Conduit\

14-08-02 23:46:13

14-08-02 23:46:13 Product Cookie

[+] 14-08-02 23:46:13 Moving into quarantine Internet Explorer (User) (Abraham)Cookies

[+] 14-08-02 23:46:13 Moving into quarantine Firefox (PE_C_DEFAULTAPPPOOL (default))Cookies

[+] 14-08-02 23:46:13 Moving into quarantine Google Chrome (Default)Cookies

[+] 14-08-02 23:46:13 Successfully cleaned Internet Explorer (User) (Abraham)Cookies

[+] 14-08-02 23:46:13 Successfully cleaned Firefox (PE_C_DEFAULTAPPPOOL (default))Cookies

[+] 14-08-02 23:46:13 Successfully cleaned Google Chrome (Default)Cookies

14-08-02 23:46:13

14-08-02 23:46:13 Product Cache

[+] 14-08-02 23:46:13 Moving into quarantine Internet Explorer (User) (Abraham)Cache

[+] 14-08-02 23:46:13 Successfully cleaned Internet Explorer (User) (Abraham)Cache

14-08-02 23:46:13

14-08-02 23:46:13 Product History

[+] 14-08-02 23:46:13 Moving into quarantine Internet Explorer (User) (Abraham)History

[+] 14-08-02 23:46:13 Moving into quarantine Google Chrome (Default)History

[+] 14-08-02 23:46:13 Successfully cleaned Internet Explorer (User) (Abraham)History

[+] 14-08-02 23:46:13 Successfully cleaned Google Chrome (Default)History

14-08-02 23:46:13

14-08-02 23:46:13 Summary

14-08-02 23:46:13 Errors while cleaning 0

14-08-02 23:46:13 Files moved into quarantine 11

14-08-02 23:46:13 Files successfully cleaned 11

 

 

 

 

(end)

TSDKiller came out clean.

 

[TwinHeadedEagle]

Hello,
    

They call me TwinHeadedEagle around here, and I'll be working with you.

    

    
Before we start please read and note the following:
    
Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools.
Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
Note that we may live in totally different time zones, what may cause some delays between answers.
Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    
I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
 
P2P/Piracy Warning:

• If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
• Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
• If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

[mv52]

OK whats next

Addition.txt

FRST.txt

[TwinHeadedEagle]

First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled):
- Adobe Reader 9.5.0
- Conduit Engine
- Java 7 Update 13
 
Latest versions of Java and Adobe Reader available here --> http://www.java.com/en/  and here http://get.adobe.com/uk/reader/
Make sure to uncheck optional offers.
 
  

SpyBot S&D Warning
 
MVPS.org is no longer recommending SpyBot S&D due to very poor testing results (scroll down and read under Freeware Antispyware Products).
My advice is to get rid of this program. To do so:

• Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for SpyBot, right-click the entry and click Uninstall.

This is optional, but please consider it.
 
 
 
Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.
• Please attach it to your reply.
   
   
   
   
  
  Fix with AdwCleaner
   
  Please download AdwCleaner by Xplode and save the file to your desktop.
  • Right-click on icon and select Run as Administrator to start the tool.
  • Follow the prompts and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.
  Please include the contents of that file in your reply.

fixlist.txt

[mv52]

I can not remove Conduit Engine. Do keep going with the instructions you said or do i have to do something else first.

[TwinHeadedEagle]

Skip conduit.

[mv52]

Is the conduit program something that i have to be worry about? 

Fixlog.txt

AdwCleanerS0.txt

[TwinHeadedEagle]

Conduit is removed. Tell me how is your PC now?

[mv52]

My PC is running fine. As for the PuP. i deleted from my melwarebytes and reran the threat scan only to have it found again. 

threat scan.txt

[TwinHeadedEagle]

Does it happen again, or just this time?

[mv52]

Yes its still there. The weird thing is Malwarebytes does not prompt me to restart my computer when i delete it from my quarantine. 

threat scan 2.txt

[TwinHeadedEagle]

Scan with ZOEK
 
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;autoclean;emptyalltemp;ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

[mv52]

Do i delete the pup again and rerun the threat scan.

zoek-results.txt

[TwinHeadedEagle]

How is the situation now?

[mv52]

I reran the threat scan and it came out clean thanks for the help. If you don't mind me asking what was the pup and why was it hard to remove. 

clean scan.txt

[TwinHeadedEagle]

PUP was search provider for Internet Explorer. When you type something to search, it uses bad search engine in order to show advertisements.

 

 

Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.

 

 

Recommended reading:

MUST READ - security tips: Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance: What to do if your Computer is running slowly?

 

 

 

Recommended additional software:

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

CryptoPrevent - to secure yourself from very severe CryptoLocker infection.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

 

 

• The following will implement some post-cleanup procedures:

 

=> Please download DelFix by Xplode to your Desktop.

 

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.

At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

 

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:

Thank you!

 

 

 

Stay safe,

TwinHeadedEagle

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!