I click Update Now, and nothing happens

[aalbert2674]

I get a message box above the clock reading, " Databases Out of Date." I click the <Update Now> button and a few minutes later the box reappears. I opened Malware Bytes app and I click update and nothing happens. I am a novice with this stuff. It worked fine at the beginning of the week and now nothing.

 

Thanks in advance for your help.

[daledoc1]

Hello and :

A couple of easy things to check:
>>First, please be sure your system date/time are correct.
>>Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE. Please post back if you need help with that.
>>Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions. ***NOTE: If your last scan was with database update 2104.07.26.09 and you have detected items that need attention (especially Windows system files), do not Quarantine those files - there was a bug with that update. Post back and let us know if this is the case.  OTOH, if you have successfully scanned your system SINCE 07/26/14, then you should be fine to quarantine scan threats, especially PUPs and PUMs..


If those suggestions don't resolve your issue:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,