Malwarebytes Anti-Malware PRO, updated to 2.0.2.1012, not working with Windows 8.1 Pro with Media Center

[RickyYnLA]

I recently had severe update issues with Windows 8.1 Pro with Meida Center.  All isues were finally mitigated via a MS Customer Support, requiring that they do a complete re-install of Windows 8.1 Pro with Media Center.

Immediately after this re-install, my Malwarebytes Anti-Malware was running.  I saw the icon in my tray, and ran several scheduled scans, successfully for several days.

 

Now, all of a sudden, the Malwarebytes Anti-Malware icon is missing from my tray, and when I click on the desktop icon, nothing happens; i.e., mbam.exe simply is not executing!

 

Here is a bit more background, I had installed the current updates for MBAM which successfully updated my software to the current version 2.0.2.1012; this was all done prior to the required Win 8.1 re-install.

 

In perusing the Forums here, as well as the MS Forums, it appears that there are some severe bugs/issues with the redesign of MBAM and Windows 8.1.

 

I am asking for help from folks who are more technically competent in this area, to hopefully provide an easy-to-follow set of troubleshooting steps that may help get my MBAM software up and running as before the various updates.

 

I thank everyone in advance for any insight and help you may provide, as this will help the mulitude of others as well.

 

 

[AdvancedSetup]

Hello and

1. Please uninstall your current version of MBAM and reinstall the latest version. MBAM Clean Removal Process 2x
2. If that does not correct the issue then please read the following and post back the requested logs. - Diagnostic Logs
3. NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions
   

Thank You
 

[RickyYnLA]

@AdvancedSetup

Thank-your for your prompt, and easy-to-follow response!

 

I was able to easily follow the steps to completely remove MBAM, reinstall MBAM and activate my Paid PRO/PREMIUM version.

I am also very happy to report back to you that my MBAM, once again, has it's active icon in my task tray.

Furthermore, was also then able to update and run a full scan.  This process took about 15 mins total, which is significantly faster than in the past.

 

Once again, I thank you, and the Support community here at MBAM Forums, for helping to solve a frustrating issue (which I admit was exacerbated by my issues with Win 8.1).

 

[AdvancedSetup]

Great, glad that was able to resolve your issue and thank you for the follow-up feedback.

 

Take care