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Firefox doesn't start anymore, mwb showing different threats

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Hello malware experts,


i just booted my pc the first time today and couldn't start my Firefox any more. After some google research i got the advice to run the malwarebytes Software.


The log file after doing the full scan is attached to this thread, because i somehow wasn't able to post the text here??






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Hi & :welcome:

My name is Jürgen and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully. :excl:

  • My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
  • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
P2P/Piracy Warning:
  • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
  • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
  • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.
Step 1

Please run a FRST scan. This will help us diagnose your problem.


Please download Farbar Recovery Scan Tool and save it to your Desktop.

(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)

  • Start FRST with administator privileges.
  • Make sure the option Addition.txt is checked and press the Scan button.
  • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
  • Please copy and paste these logs in your next reply.
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Hello Jürgen,


thanks alot for your help so far. The logs are attached to the reply.


Something must have happened on Thursday, 31. July. The first time i recognized there was something wrong was on Friday, when i tried to start Firefox, and the failure warning showed up. I read the whole log files and found something that didn't match with what i did on thursday, i don't know what these files or services are. Take a look at the FRST.txt at "One Month Created Files and Folders", specifically at 2014-07-31 20:23. "Security System 2" and "Bupsystem", don't know what that is.


Also the following entry at Addition.txt seems suspect to me: "Securita Scout (HKLM-x32\...\Securita Scout) (Version:  - ) <====  ATTENTION"


Thanks for your help and greetings from a german fellow.




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Hi, :)


Also the following entry at Addition.txt seems suspect to me: "Securita Scout (HKLM-x32\...\Securita Scout) (Version:  - ) <====  ATTENTION

 Yes, this program is suspect (malware). I reported this program a few weeks ago to Farbar (Developer of FRST) and therefore it has been flagged with Attention now.


Our next steps should be:

Step 1

Please uninstall some programs:

  • Windows 7w7.png: Click on the Start Menu button, open Control Panel and click Uninstall a program.
  • Search and select the following programs one by one and click on Uninstall:

    Securita Scout

  • Reboot your computer.

Please "replace" the XXX with your username in the fixlist.txt. Otherwise the fix will not work.

Step 2


Please download the attached fixlist txt.gif and save it in the same directory as FRST.

  • Start FRST with Administrator privileges.
  • Press the Fix button.
  • When finished, a log file (Fixlog.txt) pops up and is saved to the same location the tool was run from.

    Please copy and paste its contents in your next reply.


After Reboot:

Step 3


Start FRST with administator privileges.

  • Press the Scan button.
  • When finished, FRST will produce a log (FRST.txt) in the same directory the tool was run from.

    Please copy and paste the log in your next reply.

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Hi, logs look good... :)

Let's do a final check up:

Step 1

Scan with mbam.pngMalwarebytes Antimalware

  • Please update the database by clicking on the "Update Now" button.
  • Following the update and click "Settings" and go to "Detection and Protection"
  • Make sure "Scan for Rootkits" is checked.
  • Click on Dashboard, then click on Scan Now to start the scan.

    (If Malware or Potentially Unwanted Programs [PUPs] are found, you will receive a prompt so that you can decide what you want to do. I suggest "Quarantine". Click the button: Apply All Actions.)

  • A window with an option to view the detailed log will appear. Click on "View Detailed Log".
  • After viewing the results, please click on the "Copy to Clipboard" button and then OK.
  • Return to our forum. Paste your log into your next reply.
Step 2

Please download the eset.pngESET Online Scanner and save it to your Desktop.

  • Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
  • Start esetsmartinstaller_enu.exe with administartor privileges.
  • Select the option Yes, I accept the Terms of Use and click on Start.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click on Start. The virus signature database will begin to download. This may take some time.
  • When completed the Online Scan will begin automatically.

    Note: This scan might take a long time! Please be patient.

  • When completed select Uninstall application on close if you so wish, but make sure you copy the logfile first!
  • Now click on Finish
  • A log file is created at C:\Program Files\ESET\EsetOnlineScanner\log.txt.

    Copy and paste the content of this log file in your next reply.

Note: Do not forget to re-enable your antivirus application after running the above scan!

Step 3


Start FRST with administator privileges.

  • Make sure the following option is checked: addition.png
  • Press the Scan button.
  • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.

    Please copy and paste these logs in your next reply.


Can you please tell me which problems still persist now?

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Hello again,


logs attached to reply. Mozilla is working again, thats the first and only thing i noticed, which wasn't working properly since friday.


Please tell me if any moves are still required, regarding to the logs. Was this a spy attack? Do i have to redo all Passwords?


Thanks alot!





step 1 antimalware scan.txt

step 2 eset log.txt



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(der Firefox wurde von der "Malware" über einen Registryeintrag deaktiviert bzw. blockiert. Das habe ich gefixt. Daher geht er auch wieder. Sonst sieht alles OK aus. :) )

Step 1

Please download tfc.pngTFC (by Oldtimer) and save it to your Desktop.

  • Start TFC.exe with administrator privileges.
  • Close all other running programs.
  • Click on Start.
  • Allow a reboot if one is requested.
Please change your online passwords now!

That's it! abklatsch.gif

Your logs look clean to me at the moment. icon_thumb.gif

We're gonna clean up everything now and in the end I'll provide you with a list of security tips so you hopefully will not need our help anymore in the future.

My help is free for everybody.

If you want to support me fighting against malware or buy me a beer for the assistance you received, then you can consider a donation: btn_donate_SM.gif

Thank you!

Clean Upcleanupm.PNG

Now we remove all the tools we used (including their logs and quarantine folders), restore your settings and delete old and infected system restorepoints:

  • You can uninstall programs that you had to install (e.g. MBAM or ESET Onlinescanner) in the control panel if you so wish.
  • Download delfix.pngDelFix (by Xplode) and save it to your Desktop.
    • Close all running programs and start delfix.exe.
    • Make sure that all available options are checked.
    • Click on Run
    • DelFix should remove all our tools and delete itself afterwards. I don't need the log file.
  • If there is still something left you can delete it manually.

I recommend to read and follow the "16 simple and easy ways to keep your computer safe and secure on the Internet" (Link) by Lawrence Abrams.

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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