Jump to content

Activate prompt


Recommended Posts

Hi:

 

Welcome.

Thanks for your product support.

 

I'm not sure what you mean by a prompt to activate.

There is an "Activate" link at the top of the dashboard (see below).

(When you click the "Activate" button, please allow several seconds for the program to phone home and for the GUI to refresh to "Premium" in the top ribbon.)

 

And here is a link to an instructional article and video:

How do I activate Malwarebytes Anti-Malware?

 

Please let us know if you need more help.

 

Thanks!

post-29793-0-59135200-1406909923_thumb.p

Link to post
Share on other sites

What "icon"? :unsure:

Do you mean the "Activate" link in the GUI/dashboard (Step 1 in the screenshot) or the "Activate" radio button (Step 3 in the screenshot)?

If it's the latter, perhaps your computer is unable to contact the MBAM servers to activate the license.
 
Let's try some basic troubleshooting:

  • Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
  • If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
  • NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

Link to post
Share on other sites

I followed your instructions and I have it back now. Thanks!

Great!

Thanks for letting us know.

 

Had you asked me anything in the world about Swiss Rifles, I'd have answered you. Ask me anything about computers and my pat answer is.... "Uuhh... Yeah!"

LOL! :D

I know what you mean.

I'm just a computer autodidact myself, no geek.

So, yes, it can be confusing!

ALSO, for additional information:

There is an FAQ Section here: Common Questions, Issues, and their Solutions

And here are links to the MBAM 2.0 User Guide: Online and PDF

And there are many useful KB topics and videos at the helpdesk support page

 

Cheers!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.