Malware.trace issue

hobenenenen · May 13, 2009

Hello, I'm new to this forum but have been using MBAM for sometime now and i love it. It has been very helpful in the past up till now. Currently my only problem is that this threat called "malware.trace" has been reoccuring in my scans, and everytime i remove it (and scan promptley after) it shows up again. I dont know what its doing, but regardless, I want to know how to get rid of it. Im not sure what to do, so any help will be greatly appreciated. I read Im supposed to post my MBAM and HJT logs here, so here they are.

Malwarebytes' Anti-Malware 1.36

Database version: 2118

Windows 5.1.2600 Service Pack 2

5/12/2009 6:26:22 PM

mbam-log-2009-05-12 (18-26-22).txt

Scan type: Full Scan (C:\|)

Objects scanned: 151083

Time elapsed: 50 minute(s), 49 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 1

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\AGprotect (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 6:27:05 PM, on 5/12/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16827)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Microsoft SQL Server\MSSQL$VAIO_VEDB\Binn\sqlservr.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Sony\VAIO Event Service\VESMgr.exe

C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe

C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Apoint\Apoint.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Program Files\Sony\VAIO Power Management\SPMgr.exe

C:\Program Files\Sony\ISB Utility\ISBMgr.exe

C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Apoint\Apntex.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\AIM6\aim6.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\AIM6\aolsoftware.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\system32\NOTEPAD.EXE

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://myuhportal.hawaii.edu/cp/home/displaylogin

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:7171

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;<local>

R3 - URLSearchHook: AOLSearchHook Class - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - C:\Program Files\AOL\AOL Search Enhancement\AOLSearch.dll

O1 - Hosts: ::1 localhost

O1 - Hosts: 91.212.65.122 browser-security.microsoft.com

O1 - Hosts: 91.212.65.122 antiwareprotect.com

O1 - Hosts: 91.212.65.122 www.antiwareprotect.com

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll

O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll

O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [AzMixerSel] C:\Program Files\Realtek\InstallShield\AzMixerSel.exe

O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe

O4 - HKLM\..\Run: [sonyPowerCfg] C:\Program Files\Sony\VAIO Power Management\SPMgr.exe

O4 - HKLM\..\Run: [iSBMgr.exe] C:\Program Files\Sony\ISB Utility\ISBMgr.exe

O4 - HKLM\..\Run: [VAIO Update 2] "C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe" /Stationary

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP

O4 - HKLM\..\Run: [DNSE] "C:\Program Files\Common Files\SystemDoctor\DNSE.exe" -c

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'Default user')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Transfer by Image Converter 2 Plus - C:\Program Files\Sony\Image Converter 2\menu.htm

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204

O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab

O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.systemrequirementslab.com/sysreqlab2.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1241583068796

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-09.sun.com/s/ESD7/JSCDL/jdk...ows-i586-jc.cab

O16 - DPF: {CAFECAFE-0013-0001-0022-ABCDEFABCDEF} (JInitiator 1.3.1.22) -

O16 - DPF: {CD995117-98E5-4169-9920-6C12D4C0B548} - http://gamedownload.ijjimax.com/gamedownlo...GPlugin9USA.cab

O16 - DPF: {CEA3052D-65B9-44E2-A501-5E14024BC66F} (TricksterActiveX Control) - http://www.tricksteronline.com/control/tricksterActiveX.cab

O16 - DPF: {D88C7675-7CEE-4C9A-BDD4-7A43EED7794D} (Logout Class) - http://www.tricksteronline.com/control/KALogoutComponent.cab

O20 - AppInit_DLLs: karna.dat

O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe

O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe (file missing)

O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

O23 - Service: AVG E-mail Scanner (AVGEMS) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe (file missing)

O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Image Converter video recording monitor for VAIO Entertainment - Sony Corporation - C:\Program Files\Sony\Image Converter 2\IcVzMon.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe

O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe

O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe

O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe

O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files\Sony\VAIO Event Service\VESMgr.exe

O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe

O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe

O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe

O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VmGateway.exe

O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe

O23 - Service: VAIO Entertainment File Import Service (VzFw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe

--

End of file - 12027 bytes

Thanks in advance.

negster22 · May 15, 2009

Hello hobenenenen and welcome!

You have two antiviruses (or is it antivirii?) installed: Avira Antivir and AVG. You need to remove one of these immediately because running both can cause conflicts and system hangs. Personally, I find that Avira Antivir is excellent and compatible with most other security programs, so I recommend you keep that one.

Next, uninstall Viewpoint Manager and SystemDoctor.

Please download ATF Cleaner by Atribune

Close Internet Explorer and any other open browsers
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.

If you use Firefox browser

Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click
No at the prompt.

If you use Opera browser

Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

________________________________________________________________________

Launch HijackThis (HJT)by clicking the desktop shortcut and choose the Scan Only option. Close all programs except HJT and all browser windows, then check the following items for removal and click on "Fix Checked":

O1 - Hosts: 91.212.65.122 browser-security.microsoft.com

O1 - Hosts: 91.212.65.122 antiwareprotect.com

O1 - Hosts: 91.212.65.122 www.antiwareprotect.com

O4 - HKLM\..\Run: [DNSE] "C:\Program Files\Common Files\SystemDoctor\DNSE.exe" -c

O20 - AppInit_DLLs: karna.dat

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

Close HJT.

Reboot.

Next, download this Antirootkit Program to a folder that you create such as C:\ARK, by choosing the "Download EXE" button on the webpage.

Disable the active protection component of your antivirus by following the directions that apply here:

http://www.bleepingcomputer.com/forums/topic114351.html

Next, please perform a rootkit scan:

Double-click the randomly name EXE located in the C:\ARK folder that you just downloaded to run the program.
When the program opens, it will automatically initiate a very fast scan of common rootkit hiding places.
When the scan is finished (a few seconds, click the Rootkit/Malware tab,and then select the Scan button.
Leave your system completely idle while this longer scan is in progress.
When the scan is done, save the scan log to the Windows clipboard
Open Notepad or a similar text editor
Paste the clipboard contents into a text file by clicking Edit | Paste or Ctl V
Exit the Program
Save the Scan log as ARK.txt and post it in your next reply. If the log is very long attach it please.

Please download Combofix from one of these locations:

HERE or HERE

I want you to rename Combofix.exe as you download it to a name of your choice such as hoben.exe

Notes:

It is very important that save the newly renamed EXE file to your desktop.
You must rename Combofixe.exe as you download it and not after it is on your computer.
You may have to modify your browser settings if you use Firefox, so you can rename Combofix.exe as you download it. To do that:
- Open Firefox
- Click Tools -> Options -> Main
- Under the downloads section check the button that says "Always ask me where to save files".
- Click OK
[*]For Internet Explorer:
- Choose to save, not open the file
- When prompted - save the file to your desktop, and rename it anything with an .exe extension on the end.

Here is a tutorial that describes how to download, install and run Combofix more thoroughly. Please review it and follow the prompts to install Recovery Console if you have not done that already:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Very Important! Temporarily disable your antivirus and antimalware real-time protection and any script blocking components of them or your firewall before performing a scan. They can interfere with ComboFix and even remove onboard components so it is rendered ineffective:

http://www.bleepingcomputer.com/forums/topic114351.html

Also, disable your firewall!

You can enable the Window firewall in the interim, until the scan is complete.

Note: The above tutorial does not tell you to rename Combofix as I have instructed you to do in the above instructions, so make sure you complete the renaming step before launching Combofix.

Running Combofix

In the event you already have Combofix, please delete it as this is a new version.

Close any open browsers.
Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix.

1. Double click on the renamed combofix.exe & follow the prompts.

2. When finished, it will produce a logfile located at C:\ComboFix.txt

3. Post the contents of that log in your next reply with a new hijackthis log.

Note: Do not mouseclick combofix's window while it is running. That may cause your system to stall/hang.

Rename "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" -> "C:\Program Files\Malwarebytes' Anti-Malware\newyork.exe"

Now, relaunch MBAM by double-clicking newyork.exe in the MBAM folder.
Select the Update tab -> Check for Updates
After MBAM updates, select the Scanner tab.
Select Perform quick scan, then click Scan.
When the scan is complete, click OK -> Show Results to view the scan results.
Check all items found, and then choose the 'Remove Selected' option to move the selected items to the quarantine.
When the scan is done, a log will open in Notepad with the scan results. Please post the results in your next reply.

NOTE: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

Please post C:\ComboFix.txt, your antirootkit log (ARK.txt), and a new MBAM log in your next reply.

hobenenenen · May 15, 2009

Hello hobenenenen and welcome!
You have two antiviruses (or is it antivirii?) installed: Avira Antivir and AVG. You need to remove one of these immediately because running both can cause conflicts and system hangs. Personally, I find that Avira Antivir is excellent and compatible with most other security programs, so I recommend you keep that one.
Next, uninstall Viewpoint Manager and SystemDoctor.
Please download ATF Cleaner by Atribune
Close Internet Explorer and any other open browsers
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browser
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click

No at the prompt.
If you use Opera browser
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
________________________________________________________________________
Launch HijackThis (HJT)by clicking the desktop shortcut and choose the Scan Only option. Close all programs except HJT and all browser windows, then check the following items for removal and click on "Fix Checked":
O1 - Hosts: 91.212.65.122 browser-security.microsoft.com
O1 - Hosts: 91.212.65.122 antiwareprotect.com
O1 - Hosts: 91.212.65.122 www.antiwareprotect.com
O4 - HKLM\..\Run: [DNSE] "C:\Program Files\Common Files\SystemDoctor\DNSE.exe" -c
O20 - AppInit_DLLs: karna.dat
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Close HJT.
Reboot.
Next, download this Antirootkit Program to a folder that you create such as C:\ARK, by choosing the "Download EXE" button on the webpage.
Disable the active protection component of your antivirus by following the directions that apply here:
http://www.bleepingcomputer.com/forums/topic114351.html
Next, please perform a rootkit scan:
Double-click the randomly name EXE located in the C:\ARK folder that you just downloaded to run the program.
When the program opens, it will automatically initiate a very fast scan of common rootkit hiding places.
When the scan is finished (a few seconds, click the Rootkit/Malware tab,and then select the Scan button.
Leave your system completely idle while this longer scan is in progress.
When the scan is done, save the scan log to the Windows clipboard
Open Notepad or a similar text editor
Paste the clipboard contents into a text file by clicking Edit | Paste or Ctl V
Exit the Program
Save the Scan log as ARK.txt and post it in your next reply. If the log is very long attach it please.
Please download Combofix from one of these locations:
HERE or HERE
I want you to rename Combofix.exe as you download it to a name of your choice such as hoben.exe
Notes:
It is very important that save the newly renamed EXE file to your desktop.
You must rename Combofixe.exe as you download it and not after it is on your computer.
You may have to modify your browser settings if you use Firefox, so you can rename Combofix.exe as you download it. To do that:
Open Firefox
Click Tools -> Options -> Main
Under the downloads section check the button that says "Always ask me where to save files".
Click OK
[*]For Internet Explorer:
Choose to save, not open the file
When prompted - save the file to your desktop, and rename it anything with an .exe extension on the end.
Here is a tutorial that describes how to download, install and run Combofix more thoroughly. Please review it and follow the prompts to install Recovery Console if you have not done that already:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Very Important! Temporarily disable your antivirus and antimalware real-time protection and any script blocking components of them or your firewall before performing a scan. They can interfere with ComboFix and even remove onboard components so it is rendered ineffective:
http://www.bleepingcomputer.com/forums/topic114351.html
Also, disable your firewall!
You can enable the Window firewall in the interim, until the scan is complete.
Note: The above tutorial does not tell you to rename Combofix as I have instructed you to do in the above instructions, so make sure you complete the renaming step before launching Combofix.
Running Combofix
In the event you already have Combofix, please delete it as this is a new version.
Close any open browsers.
Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix.
1. Double click on the renamed combofix.exe & follow the prompts.
2. When finished, it will produce a logfile located at C:\ComboFix.txt
3. Post the contents of that log in your next reply with a new hijackthis log.
Note: Do not mouseclick combofix's window while it is running. That may cause your system to stall/hang.
Rename "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" -> "C:\Program Files\Malwarebytes' Anti-Malware\newyork.exe"
Now, relaunch MBAM by double-clicking newyork.exe in the MBAM folder.
Select the Update tab -> Check for Updates
After MBAM updates, select the Scanner tab.
Select Perform quick scan, then click Scan.
When the scan is complete, click OK -> Show Results to view the scan results.
Check all items found, and then choose the 'Remove Selected' option to move the selected items to the quarantine.
When the scan is done, a log will open in Notepad with the scan results. Please post the results in your next reply.
NOTE: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
Please post C:\ComboFix.txt, your antirootkit log (ARK.txt), and a new MBAM log in your next reply.

Hello negster22,

thanks for your help.

So far I have done up to the HJT "Fix Checked" step. As for your initial instructructions to remove AVG, I could not find it in my Control Panel Add/Remove Programs list. I found a ViewPoint Media Player (not Manager) and proceeded to remove that. I did not find SystemDoctor however.

I did the ATF cleaner step. In the HJT log step, I found all but the last one (VeiwPoint) and removed them all. I also found a few AVG ones but did not remove them because you did not instruct me to do so. So now I await your instructions. If there are no changes to the instructions, just let me know and I will look back on your first post.

negster22 · May 15, 2009

Please check these AVG items in your HJT log for removal and then hit "Fix Checked"

O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'Default user')

O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

O23 - Service: AVG E-mail Scanner (AVGEMS) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe (file missing)

Reboot and continue with the rest of the directions including the ARK scan and Combofix run.

I am not surprised that you couldn't find SystemDoctor in Add/Remove Programs because it is classified as a rogue program.

http://www.threatexpert.com/files/DNSE.exe.html

hobenenenen · May 15, 2009

Please check these AVG items in your HJT log for removal and then hit "Fix Checked"
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'Default user')
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe (file missing)
Reboot and continue with the rest of the directions including the ARK scan and Combofix run.
I am not surprised that you couldn't find SystemDoctor in Add/Remove Programs because it is classified as a rogue program.
http://www.threatexpert.com/files/DNSE.exe.html

I removed th 6 AVG items you pointed out, but there are still two:

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe (file missing)

Should I delete those two too? I m currently performing the antirook scan now on my laptop (Im on another computer at the moment). Should I just ignore the SystemDoctor for now since you didn't instruct me to do anything else about it? Anyway Im will continue with the instructions and reply back when completed. Thanks.

negster22 · May 16, 2009

You can check these for removal in HJT this too:

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe (file missing)

Apparently, they are just dormant leftovers after removing AVG, and are not inactive. I am not that concerned about those because we will get all that and more with Combofix. My main concern is that you are not using two active AVs simultaneously.

Yes, continue with the ARK scan and Combofix.

We'll use Combofix to remove any and all bad stuff.

Don't forget to disable Antivir before running Combofix, and re-enable after the Combofix log is generated.

Directions:

Please navigate to the system tray on the bottom right hand corner and look for an open white umbrella on red background (looks to this: )

* right click it -> untick the option AntiVir Guard enable.

* You should now see a closed, white umbrella on a red background.

Reverse the above to re-enable the Antivir Guard after running Combofix

hobenenenen · May 17, 2009

You can check these for removal in HJT this too:
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe (file missing)
Apparently, they are just dormant leftovers after removing AVG, and are not inactive. I am not that concerned about those because we will get all that and more with Combofix. My main concern is that you are not using two active AVs simultaneously.
Yes, continue with the ARK scan and Combofix.
We'll use Combofix to remove any and all bad stuff.
Don't forget to disable Antivir before running Combofix, and re-enable after the Combofix log is generated.
Directions:
Please navigate to the system tray on the bottom right hand corner and look for an open white umbrella on red background (looks to this: )
* right click it -> untick the option AntiVir Guard enable.
* You should now see a closed, white umbrella on a red background.
Reverse the above to re-enable the Antivir Guard after running Combofix

Alright, I got to the part where i begin running Combofix, but as I start to run it, it alerts me to disable my AVG7.5 (I disabled Avira). But the thing is that a while back, years maybe, I deleted AVG by dragging it in my Trash, not knowing that would no delete it. Now there are only some components of AVG that cannot be deleted. Do I continue the scan? Ill wait till you reply.

negster22 · May 17, 2009

Please post a fresh HJT log and the ARK.txt

I have to see if any AVG services are actively running.

Is their an entry in Add/Remove programs for AVG7.5 - I guess not or you would have used it.

You can try rebooting your computer in "SAFE MODE" and running Combofix from there, using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

hobenenenen · May 17, 2009

Please post a fresh HJT log and the ARK.txt
I have to see if any AVG services are actively running.
Is their an entry in Add/Remove programs for AVG7.5 - I guess not or you would have used it.
You can try rebooting your computer in "SAFE MODE" and running Combofix from there, using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Nope, there is no AVG7.5 in my Add/Remove programs. I will do the Safe Mode Combofix now. Here is my latest HJT log and ARK.txt:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 12:12:03 PM, on 5/17/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16827)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Microsoft SQL Server\MSSQL$VAIO_VEDB\Binn\sqlservr.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Sony\VAIO Event Service\VESMgr.exe

C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe

C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe

C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Apoint\Apoint.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Program Files\Sony\VAIO Power Management\SPMgr.exe

C:\Program Files\Sony\ISB Utility\ISBMgr.exe

C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Apoint\Apntex.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\Program Files\AIM6\aim6.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\AIM6\aolsoftware.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\rundll32.exe