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Malewarebytes stops working then shuts down

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Lets Create a Full Crash Dump using Sysinternals Process Explorer to see if we can tell what's going on...

Create a Full Crash Dump using Sysinternals Process Explorer:

  • Please download Sysinternals Process Explorer from here and save it to your desktop.
    • Note: If using Windows Vista or Windows 7 then you also need to do the following:
      • Right-click on ProcExp.exe and select Properties
      • Click on the Compatibility tab
      • Under Privilege Level check the box next to Run this program as an administrator
      • Click on Apply then click OK
  • Double-click ProcExp.exe to run it.
  • Once the crash happens, leave the error window open and find mbam.exe in the process list in Process Explorer and right-click on it and hover your mouse over Create Dump and select Create Full Dump...
  • Save the mbam.dmp file to your desktop and close Process Explorer
  • Right-click on the mbam.dmp file you just created and hover your mouse over Send To and select Compressed (zipped) Folder
  • Attach the ZIP file you just created to your next reply if it is small enough. If it isn't then please upload it to a file sharing service such as WeTransfer and provide the download link for the file in your next reply

    Upload File(s) to WeTransfer:

    • Visit WeTransfer.com
    • Click on I Agree


    • Click on the icon on the lower left indicated in the below image


    • Select the Link option


    • Click on +Add Files


    • Browse to the location of the file and double-click on it or click once on it and select Open


    • Click on Transfer


    • Once the transfer completes, click on Copy link


    • Once you receive the Copied! message as indicated below, paste the link into your next reply


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Thanks for taking the time to post the crash dump. I have alerted the Developers to pick up the file for review... in the meantime....

Let's try this to see if you can get your Malwarebytes back up and going....

Thank You,


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