Malewarebytes stops working then shuts down

[bryanph]

Hope someone can help with this. Every time I try to update or do a scan Malewarebytes stops working then shuts down. I've uninstalled useing malewarebytes uninstall untility and reinstalled and it still does samething. Thanks

[Firefox]

Lets Create a Full Crash Dump using Sysinternals Process Explorer to see if we can tell what's going on...

Create a Full Crash Dump using Sysinternals Process Explorer:

• Please download Sysinternals Process Explorer from here and save it to your desktop.
  • Note: If using Windows Vista or Windows 7 then you also need to do the following:
    • Right-click on ProcExp.exe and select Properties
    • Click on the Compatibility tab
    • Under Privilege Level check the box next to Run this program as an administrator
    • Click on Apply then click OK

• Double-click ProcExp.exe to run it.
• Once the crash happens, leave the error window open and find mbam.exe in the process list in Process Explorer and right-click on it and hover your mouse over Create Dump and select Create Full Dump...
• Save the mbam.dmp file to your desktop and close Process Explorer
• Right-click on the mbam.dmp file you just created and hover your mouse over Send To and select Compressed (zipped) Folder
• Attach the ZIP file you just created to your next reply if it is small enough. If it isn't then please upload it to a file sharing service such as WeTransfer and provide the download link for the file in your next reply

  Upload File(s) to WeTransfer:

  • Visit WeTransfer.com
  • Click on I Agree

    

  • Click on the icon on the lower left indicated in the below image

    

  • Select the Link option

    

  • Click on +Add Files

    

  • Browse to the location of the file and double-click on it or click once on it and select Open

    

  • Click on Transfer

    

  • Once the transfer completes, click on Copy link

    

  • Once you receive the Copied! message as indicated below, paste the link into your next reply

    

[bryanph]

Ok I think I got this right. Here is the folder. 

[Firefox]

Thanks for taking the time to post the crash dump. I have alerted the Developers to pick up the file for review... in the meantime....

Let's try this to see if you can get your Malwarebytes back up and going....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thank You,

Firefox

[bryanph]

I tried the uninstall and reinstall mithed and same thing as before. issue still persist.

here the additional scans.

FRST.txt

Addition.txt

CheckResults.txt

[AdvancedSetup]

Please try the following and let me know if it corrects your issue or not

 

 

https://forums.malwarebytes.org/index.php?/topic/152047-what-to-do-runtime-error-database-stuck-on-20140304-program-stopped/