Unable to run Malwarebytes - logs enclolsed

[DaedalusNJ]

MWAB will not start. I ran FARBAR and the logs are attached. I tried to reload MWAB from the web, but that didn't work either. What do I need to do next?

 

Thanks!

 

 

Addition.txt

FRST.txt

[DaedalusNJ]

Guess I cannot edit my original post

 

I also ran all 13 versions of Chameleon  - no help

[DaedalusNJ]

Any assistance would be appreciated

[TwinHeadedEagle]

Hello,
    
 
They call me TwinHeadedEagle around here, and I'll be working with you.
 
    
 
    
Before we start please read and note the following:
    
Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools.
Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
Note that we may live in totally different time zones, what may cause some delays between answers.
Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    
I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
 
P2P/Piracy Warning:

• If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
• Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
• If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

 

First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled):
- Adobe Reader 9.1

- Java 6 Update 18

- Java 6 Update 20

 
Latest versions of Java and Adobe Reader available here --> http://www.java.com/en/  and here http://get.adobe.com/uk/reader/
Make sure to uncheck optional offers.

 

 

 

 

Fix with Farbar Recovery Scan Tool
 

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

 
Download attached fixlist.txt file and save it to the Desktop:
 
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please post it to your reply.
 
 
 
 
Fix with AdwCleaner
 
Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.
• Please include the contents of that file in your reply.

fixlist.txt

[DaedalusNJ]

Adobe Reader and both Java updates removed. New versions were not installed.

FARBAR run. FIXLOG Attached

ADWCleaner run. FIXLIST Attached

 

 

fixlist.txt

Fixlog.txt

[DaedalusNJ]

Hmmm... may need this file also:

 

 

AdwCleanerS1.txt

[TwinHeadedEagle]

Can you start MalwareBytes now?

[DaedalusNJ]

Malwarebytes will not start.

[TwinHeadedEagle]

Uninstall outdated Malwarebytes' Anti-Malware
 
Please download MBAM-clean and save it to your desktop.

• Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.
• It will ask you to reboot the machine - please do so.

After that follow my next instructions to download & install the newset MBAM version.

 
  


Scan with Malwarebytes' Anti-Malware
 
Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

[DaedalusNJ]

Progress!

I was able to remove MBAM and do a clean install.

Did the update as directed

Enabled Scan for Rootkits and clicked scan now

Scanner ran for ~20 minutes and seemed to stop while scanning Filesystem Objects at object 45584, C:\Windows\SYSWOW64\Wbem\xwizards.mof. The time continues to increment but the number of objects and object name remain unchanged (for over an hour).

 

There are two reported detected objects: Forged Physical Sector, Master Boot Record on volume #0

 

The program is running as it pops up notices of malicous websites.

 

Sorry to be such a pest! I really appreciate your help and look forward to that beer!!!

[TwinHeadedEagle]

Let me know when it finish the scan if it finish in some acceptable time.

[DaedalusNJ]

Will do - thanks again

[TwinHeadedEagle]

Is it still scanning or it is making a progress?

[DaedalusNJ]

It just completed the scan, Professor TWB!

 

I took the liberty (hope I was right) to quarantine the delete all that was found in the scan. Log is attached for your review.

 

The great news is that Malwarebytes is now up, updated and runniung, including malicious website protection.

 

 

Are there additional steps I should now take?

 

Malwarebytes Anti Log.txt

[DaedalusNJ]

It just completed the scan, Professor TWB!

 

OBVIOUSLY, that should have read "Professor TWE"! I was so excited I forgot how to type.

[TwinHeadedEagle]

If everything is ok, we're done

 

 

 

Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.

 

 

Recommended reading:

 

MUST READ - security tips: Computer Security - a short guide to staying safer online. Simple and easy ways to keep your computer safe and secure on the Internet

 

MUST READ - general maintenance: What to do if your Computer is running slowly?

 

 

 

Recommended additional software:

 

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

CryptoPrevent - to secure yourself from very severe CryptoLocker infection.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

FiheHippo.com Update Checker - to keep your programs up-to-date.

Adblock - to surf the web without annoying ads!

 

 

 

• The following will implement some post-cleanup procedures:

 

=> Please download DelFix by Xplode to your Desktop.

 

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.

At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

 

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:

Thank you!

 

 

 

 

Stay safe,

TwinHeadedEagle

[DaedalusNJ]

You are the best! Thanks very much for all of your assistance. This was in support of my wife's system and she is thrilled to have her computer back.

 

I'll start on cleaning my own system after I work my way through all of the material you just provided.

 

Many, many thanks again - watch for an email sent privately.

[AdvancedSetup]

Glad we could help.

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