Malwarebytes crashes on update

[Rafe_Taatvi]

Hello,

I posted a topic asking for help with an issue I was having on July 17th.  Every time I try to update MBAM it crashes.  At the time a moderator told me I may have a possible infection.  I have posted to the malware removal forum an have been cleared of any possible infections.  I am still experiencing the issue of MBAM crashing every time I try to update.  Please advise me on what I need to do next.

 

Thank You!

[Firefox]

Sorry you are still having issues... lets see if we can get to the bottom of it...

Create a Full Crash Dump using Sysinternals Process Explorer:

• Please download Sysinternals Process Explorer from here and save it to your desktop.
  • Note: If using Windows Vista or Windows 7 then you also need to do the following:
    • Right-click on ProcExp.exe and select Properties
    • Click on the Compatibility tab
    • Under Privilege Level check the box next to Run this program as an administrator
    • Click on Apply then click OK

• Double-click ProcExp.exe to run it.
• Once the crash happens, leave the error window open and find mbam.exe in the process list in Process Explorer and right-click on it and hover your mouse over Create Dump and select Create Full Dump...
• Save the mbam.dmp file to your desktop and close Process Explorer
• Right-click on the mbam.dmp file you just created and hover your mouse over Send To and select Compressed (zipped) Folder
• Attach the ZIP file you just created to your next reply if it is small enough. If it isn't then please upload it to a file sharing service such as WeTransfer and provide the download link for the file in your next reply

  Upload File(s) to WeTransfer:

  • Visit WeTransfer.com
  • Click on I Agree

    

  • Click on the icon on the lower left indicated in the below image

    

  • Select the Link option

    

  • Click on +Add Files

    

  • Browse to the location of the file and double-click on it or click once on it and select Open

    

  • Click on Transfer

    

  • Once the transfer completes, click on Copy link

    

  • Once you receive the Copied! message as indicated below, paste the link into your next reply