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They call me TwinHeadedEagle around here, and I'll be working with you.


Before we start please read and note the following:
icon_arrow.gif Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
icon_arrow.gif Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
icon_arrow.gif Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
icon_arrow.gif Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools.
icon_arrow.gif Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
icon_arrow.gif Note that we may live in totally different time zones, what may cause some delays between answers.
icon_arrow.gif Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
icon_arrow.gif If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
icon_idea.gif I can't foresee everything, so if anything unexpected happens, please stop and inform me!
icon_idea.gif There are no silly questions. Never be afraid to ask if in doubt!
P2P/Piracy Warning:

  • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
  • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
  • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.



51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware

Please re-run 51a46ae42d560-malwarebytes_anti_malware. Malwarebytes' Anti-Malware.

  • First of all, select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the newest Scan Log.
  • At the bottom click Export and choose Text file.
  • Save the file to your desktop and include its content in your next reply.
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adwcleaner_new.png Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Follow the prompts and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.
Please include the contents of that file in your reply.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.

Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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51a612a8b27e2-Zoek.png Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on 51a612a8b27e2-Zoek.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:

  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
  • Post its content into your next reply.
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please find the zoek-results logfile zoek-results.txt



Zoek.exe v5.0.0.0 Updated 29-07-2014

Tool run by Cesar on Wed 07/30/2014 at 14:32:35.70.

Microsoft Windows 7 Home Premium  6.1.7601 Service Pack 1 x64

Running in: Normal Mode Internet Access Detected

Launched: C:\Users\Cesar\Desktop\zoek.exe [scan all users] [script inserted] 


==== System Restore Info ======================


7/30/2014 2:34:37 PM Zoek.exe System Restore Point Created Succesfully.


==== Deleting CLSID Registry Keys ======================




Explorer\SearchScopes\{F3762D1C-C78E-4D4C-AC80-B1D42F610475} deleted successfully


==== Deleting CLSID Registry Values ======================



==== Deleting Services ======================



==== Deleting Files \ Folders ======================


C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk 



C:\Users\Cesar\Searches deleted

C:\Windows\SysNative\config\systemprofile\Searches deleted

C:\Users\Cesar\Desktop\4K Video Downloader.lnk deleted


==== Firefox Extensions Registry ======================



"{4ED1F68A-5463-4931-9384-8FFF5ED91D92}"="C:\Program Files (x86)\McAfee\SiteAdvisor" 


[07/27/2014 09:25 PM]


"{e4f94d1e-2f53-401e-8885-681602c0ddd8}"="C:\ProgramData\McAfee Security Scan\Extensions


\{e4f94d1e-2f53-401e-8885-681602c0ddd8}.xpi" [04/04/2014 05:36 AM]


==== Firefox Extensions ======================


AppDir: C:\Program Files (x86)\Mozilla Firefox

- Default - %AppDir%\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}


==== Firefox Plugins ======================


Profilepath: C:\Users\Cesar\AppData\Roaming\Mozilla\Firefox\Profiles\m93195py.default-



4390CCD3790F8D9C427C0C29590C62D7 - C:\Windows\SysWOW64\Macromed\Flash


\NPSWF32_14_0_0_145.dll - Shockwave Flash

DCB0BCEF594E2C410793C4A823C318F3 - C:\Windows\SysWOW64\Adobe\Director


\np32dsw_1213153.dll - Shockwave for Director / Shockwave for Director



==== Chrome Look ======================



fheoggkfdfchfphceeifdbepaooicaho - No path found[]


SiteAdvisor - Ana\AppData\Local\Google\Chrome\User Data\Default\Extensions



Google Voice Search Hotword (Beta) - Cesar\AppData\Local\Google\Chrome\User Data\Default



SiteAdvisor - Cesar\AppData\Local\Google\Chrome\User Data\Default\Extensions



Google Voice Search Hotword (Beta) - Jeanette\AppData\Local\Google\Chrome\User Data



SiteAdvisor - jessica\AppData\Local\Google\Chrome\User Data\Default\Extensions




==== Chrome Fix ======================


C:\Users\Ana\AppData\Local\Google\Chrome\User Data\Default\Extensions


\fheoggkfdfchfphceeifdbepaooicaho deleted successfully

C:\Users\Cesar\AppData\Local\Google\Chrome\User Data\Default\Extensions


\fheoggkfdfchfphceeifdbepaooicaho deleted successfully

C:\Users\jessica\AppData\Local\Google\Chrome\User Data\Default\Extensions


\fheoggkfdfchfphceeifdbepaooicaho deleted successfully


==== Set IE to Default ======================


Old Values:

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]

No DefaultScope Set For HKCU


New Values:

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]



==== All HKCU SearchScopes ======================


HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes

{012E1000-F331-11DB-8314-0800200C9A66} Google  Url="http://www.google.com/search?q=



{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing  Url="http://www.bing.com/search?q=




==== Reset Google Chrome ======================


C:\Users\Ana\AppData\Local\Google\Chrome\User Data\Default\preferences was reset 



C:\Users\Cesar\AppData\Local\Google\Chrome\User Data\Default\Preferences was reset 



C:\Users\Jeanette\AppData\Local\Google\Chrome\User Data\Default\preferences was reset 



C:\Users\jessica\AppData\Local\Google\Chrome\User Data\Default\preferences was reset 



C:\Users\Ana\AppData\Local\Google\Chrome\User Data\Default\Web Data was reset successfully

C:\Users\Cesar\AppData\Local\Google\Chrome\User Data\Default\Web Data was reset 



C:\Users\Jeanette\AppData\Local\Google\Chrome\User Data\Default\Web Data was reset 



C:\Users\jessica\AppData\Local\Google\Chrome\User Data\Default\Web Data was reset 




==== Deleting Registry Keys ======================




\fheoggkfdfchfphceeifdbepaooicaho deleted successfully


==== Empty IE Cache ======================




Internet Files\Content.IE5 emptied successfully

C:\Users\Ana\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied 



C:\Users\Ana\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 


emptied successfully

C:\Users\Ana\AppData\Local\temp\acrord32_sbx\Temporary Internet Files\Content.IE5 emptied 



C:\Users\Cesar\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 


emptied successfully

C:\Users\Cesar\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 


emptied successfully

C:\Users\Jeanette\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 


emptied successfully

C:\Users\Jeanette\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 


emptied successfully

C:\Users\jessica\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 


emptied successfully



Internet Files\Content.IE5 emptied successfully



Internet Files\Content.IE5 emptied successfully



Internet Files\Content.IE5 emptied successfully


==== Empty FireFox Cache ======================


C:\Users\Ana\AppData\Local\Mozilla\Firefox\Profiles\d7xwyxe5.default\Cache emptied 





emptied successfully

C:\Users\Jeanette\AppData\Local\Mozilla\Firefox\Profiles\485bcbhx.default\Cache emptied 



C:\Users\jessica\AppData\Local\Mozilla\Firefox\Profiles\rdg7ogdk.default\Cache emptied 




==== Empty Chrome Cache ======================


C:\Users\Ana\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

C:\Users\Cesar\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

C:\Users\Jeanette\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

C:\Users\jessica\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully


==== Empty All Flash Cache ======================


Flash Cache Emptied Successfully


==== Empty All Java Cache ======================


Java Cache cleared successfully


==== C:\zoek_backup content ======================


C:\zoek_backup (files=81 folders=11 295619 bytes)


==== Empty Temp Folders ======================


C:\Users\Ana\AppData\Local\temp emptied successfully

C:\Users\Cesar\AppData\Local\Temp will be emptied at reboot

C:\Users\Default\AppData\Local\temp emptied successfully

C:\Users\Default User\AppData\Local\temp emptied successfully

C:\Users\Jeanette\AppData\Local\temp emptied successfully

C:\Users\jessica\AppData\Local\temp emptied successfully

C:\Users\Public\AppData\Local\temp emptied successfully

C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully

C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully

C:\Windows\Temp will be emptied at reboot


==== After Reboot ======================


==== Empty Temp Folders ======================


C:\Windows\Temp successfully emptied

C:\Users\Cesar\AppData\Local\Temp successfully emptied


==== Empty Recycle Bin ======================


C:\$RECYCLE.BIN successfully emptied


==== EOF on Wed 07/30/2014 at 14:55:39.27 ======================


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Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.



Recommended reading:

icon_exclaim.gifMUST READ - general maintenance: What to do if your Computer is running slowly?




Recommended additional software:

icon_arrow.gifTFC - to clean unneeded temporary files.

icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

icon_arrow.gifMcShield - to prevent infections spread by removable media.

icon_arrow.gifCryptoPrevent - to secure yourself from very severe CryptoLocker infection.

icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.



The following will implement some post-cleanup procedures:


=> Please download DelFix by Xplode to your Desktop.


Run the tool and check the following boxes below;

checkmark.png Remove disinfection tools

checkmark.png Create registry backup

checkmark.png Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.

At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)


The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: btn_donate_SM.gif

Thank you!




Stay safe,

TwinHeadedEagle :)

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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