Database Update Continues to FAIL

[kgoodman]

Several days ago I posted that I was getting update failures. I have the Premium paid version. Someone replied to check for threats. I did and had two, which were removed. Following this the update succeeded. Two days later same situation. Deleted the threats and NO update. This has continued for some time and I annoying. Update failures have become a daily thing now, and again I cannot get it to clear. Any help please is greatly appreciated.

[1PW]

Hello kgoodman:

If the same, or similar, malware is returning, this may be an indicator of an unresolved persistent threat that needs to be mitigated. Malware removal actions are not permitted in this sub-forum.

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also Copy and Paste both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic.

Thank you.

[daledoc1]

Hello, kgoodman:

 

I understand that you are having trouble with updates again.

I understand that you have already excluded the situation of having detected threats awaiting action.

However, I will post the complete list of troubleshooting steps just for completeness, for others who may read this thread.

 

If the initial suggestions below don't apply to or resolve your issue, then please proceed with the numbered suggestions, starting with step #1 (a clean reinstall).

A couple of easy things to check:
>>First, please be sure your system date/time are correct.
>>Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE. Please post back if you need help with that.
>>Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions. ***NOTE: If your last scan was with database update 2104.07.26.09 and you have detected items that need attention (especially windows files) do not Quarantine those files - there was a bug with that update.

>>Finally, you might want to start with the advice in this pinned topic >>HERE<< -- we don't have enough info about your system yet to know if it will work for you (but it won't hurt).

If those suggestions don't resolve your issue:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[truenetbug]

I have fixed the failed updates several times with the "Net Conf Fix" mentioned bellow. If works for a few days then starts failing again. What is causing the net.conf file to be corrupted?

 

https://forums.malwarebytes.org/index.php?/topic/152047-what-to-do-runtime-error-database-stuck-on-20140304-program-stopped/

[Firefox]

Hi, and , truenetbug:

Sorry to hear you are having issues.

Each computer is unique.

Problems that sound "the same" most often are not.

The same is true for solutions.

They most often need to be individualized.

It is less confusing for everyone if we try to stick to "one user per topic".

Please start a NEW, SEPARATE topic using the button. (where we can help you in your own topic)

The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.

Thanks for your patience and understanding,

Once you start your own topic we can work with you to see what's going on.

Firefox