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Trojan.downloader just KEEPS COMING BACK


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I keep having to quarantine trojan.downloader but i think its artemetis because thats what McAfee says it is and i have no clue how to get rid of it for good any help at all would be helpful cause i have been having a bad week...my steam account was hacked and my email and it lead to so much garbage that I didn't need this month. I got everything back but my E-mail. please help!Prtection log.txt

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  • Root Admin

Please go ahead and run through the following steps and post back the logs when ready.
 
STEP 04
Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus


STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.


STEP 06
Please open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkits, Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button. Remove any threats found
Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.


STEP 07
button_eos.gif

Please go here to run the online antivirus scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology


    [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.


STEP 08
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

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malwarebytes log

 

 

 

 

<?xml version="1.0" encoding="UTF-8"?>
 
-<logs>
 
<record toVersion="2014.8.5.2" name="Malware Database" last_modified_tag="8599726c-e931-4d34-a6d6-0e8821d8b6b9" fromVersion="2014.8.5.1" systemname="JOEBRO59" username="SYSTEM" type="Update" source="Scheduler" datetime="2014-08-05T00:20:36.056453-04:00" LoggingEventType="1" severity="debug"/>
 
<record last_modified_tag="aa5e54e2-cf7b-4a18-a1c0-937414bf9e7f" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T00:20:36.528823-04:00" LoggingEventType="2" severity="debug" subtype="Refresh" result="Starting"/>
 
<record last_modified_tag="3b4f669e-1a30-46a5-85e2-827414538972" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T00:20:36.537833-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Stopping"/>
 
<record last_modified_tag="5fb6a1f7-fba9-4746-859a-0579152c1b2c" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T00:20:36.724405-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Stopped"/>
 
<record last_modified_tag="38fcaa56-fa89-4744-9a5a-cef5db5b6d9b" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T00:21:30.482855-04:00" LoggingEventType="2" severity="debug" subtype="Refresh" result="Success"/>
 
<record last_modified_tag="dc2b3759-4579-4c77-b4f7-1358c4e73d2a" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T00:21:30.555999-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Starting"/>
 
<record last_modified_tag="e5aa5fc5-53db-40da-9ab4-642f281d41d2" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T00:21:30.860046-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Started"/>
 
<record toVersion="2014.8.5.6" name="Malware Database" last_modified_tag="67fcacc3-f3f0-49a3-8d58-e71d8a1ec7cc" fromVersion="2014.8.5.2" systemname="JOEBRO59" username="SYSTEM" type="Update" source="Scheduler" datetime="2014-08-05T13:03:04.259422-04:00" LoggingEventType="1" severity="debug"/>
 
<record last_modified_tag="763cef5f-f3fd-47e4-98fa-09776bf736c7" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T13:03:10.789720-04:00" LoggingEventType="2" severity="debug" subtype="Refresh" result="Starting"/>
 
<record last_modified_tag="1fde33cd-0693-4eb7-9cb9-0e2456aec00b" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T13:03:10.794725-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Stopping"/>
 
<record last_modified_tag="0379e2ff-d718-48af-9667-71fc85004623" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T13:03:10.830760-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Stopped"/>
 
<record last_modified_tag="0e44b14a-0d86-4c32-97f1-fc5fc567e572" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T13:03:13.943761-04:00" LoggingEventType="2" severity="debug" subtype="Refresh" result="Success"/>
 
<record last_modified_tag="cf6ca917-e0d0-4c90-a900-214575dfabfe" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T13:03:13.957775-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Starting"/>
 
<record last_modified_tag="1f740756-7079-4121-92a6-06e0c38232dd" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T13:03:14.139951-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Started"/>
 
<record toVersion="2014.8.5.8" name="Malware Database" last_modified_tag="ac9e4451-7f81-430a-81ec-c489362d7f0e" fromVersion="2014.8.5.6" systemname="JOEBRO59" username="SYSTEM" type="Update" source="Scheduler" datetime="2014-08-05T14:05:52.453938-04:00" LoggingEventType="1" severity="debug"/>
 
<record last_modified_tag="d305c252-f3d1-4cf7-acfc-18ba2f4e8928" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T14:06:18.805699-04:00" LoggingEventType="2" severity="debug" subtype="Refresh" result="Starting"/>
 
<record last_modified_tag="4282b0ba-c1b6-413c-93a3-0a68a803c71c" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T14:06:18.808702-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Stopping"/>
 
<record last_modified_tag="3d11189c-3716-49b0-b344-4cbf9d2f0c09" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T14:06:18.846740-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Stopped"/>
 
<record last_modified_tag="1bb28155-60ee-4df6-b13b-a54d0649184f" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T14:06:21.616409-04:00" LoggingEventType="2" severity="debug" subtype="Refresh" result="Success"/>
 
<record last_modified_tag="35875424-8a40-46d1-9539-be9599cfe75a" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T14:06:21.628421-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Starting"/>
 
<record last_modified_tag="7a566638-f9f3-47f2-99b5-14124e4661d5" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T14:06:21.793581-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Started"/>
 
<record last_modified_tag="d68b2fc3-5664-46b7-8430-1ea64dcbec95" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T14:15:38.280697-04:00" LoggingEventType="2" severity="debug" subtype="Malware Protection" result="Starting"/>
 
<record last_modified_tag="af9380a9-d9f8-47a2-a0b9-63331ab86501" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T14:15:38.298710-04:00" LoggingEventType="2" severity="debug" subtype="Malware Protection" result="Started"/>
 
<record last_modified_tag="f6632e40-ac25-4c21-9b96-17e7ccfd1071" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T14:15:38.304712-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Starting"/>
 
<record last_modified_tag="be0aa60f-11e6-430e-ae11-56e66b92a380" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T14:15:39.220257-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Started"/>
 
<record last_modified_tag="e7bcf38b-1ddf-47e8-b72a-8b7c9d230d7b" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T14:21:05.431127-04:00" LoggingEventType="2" severity="debug" subtype="Malware Protection" result="Starting"/>
 
<record last_modified_tag="84064c32-9a7c-4265-8669-3b601fd9c8e6" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T14:21:05.502162-04:00" LoggingEventType="2" severity="debug" subtype="Malware Protection" result="Started"/>
 
<record last_modified_tag="1dd35fbd-8c72-4a19-9350-103efeddd7e7" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T14:21:05.506161-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Starting"/>
 
<record last_modified_tag="dedf449c-4668-434c-9611-fce2a7e8e197" systemname="JOEBRO59" username="SYSTEM" type="Protection" source="Protection" datetime="2014-08-05T14:21:08.518606-04:00" LoggingEventType="2" severity="debug" subtype="Malicious Website Protection" result="Started"/>
 
</logs>
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  • Root Admin

Please go into Control Panel, Add/Remove and uninstall ALL versions of Java and then run the following.
 
Please download JavaRa-1.16 and save it to your computer.

  • Double click to open the zip file and then select all and choose Copy.
  • Create a new folder on your Desktop named RemoveJava and paste the files into this new folder.
  • Quit all browsers and other running applications.
  • Right-click on JavaRa.exe in RemoveJava folder and choose Run as administrator to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it in your next reply.

Next:
 
Please Run TFC by OldTimer to clear temporary files:
  • Download TFC from here and save it to your desktop.
  • http://oldtimer.geekstogo.com/TFC.exe
  • Close any open programs and Internet browsers.
  • Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
  • Please be patient as clearing out temp files may take a while.
  • Once it completes you may be prompted to restart your computer, please do so.
  • Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.


 
 

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  • Root Admin

In most cases users do not need Java. There are some sites that require it but very few. If at all possible I would recommend that you try to use your computer without it.

I do not use Java at all on my home computer now for a couple years.

How is the computer running now?

Are there still any signs of an infection?

Please download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!
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No no signs of infection but here

 

 Results of screen317's Security Check version 0.99.86  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
McAfee Anti-Virus and Anti-Spyware   
Windows Defender                     
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Adobe Flash Player 14.0.0.145  
 Google Chrome 35.0.1916.153  
 Google Chrome 36.0.1985.125  
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 
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  • Root Admin

At this time there are no more signs of an infection on your system.

However if you are still seeing any signs of an infection please let me know.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.

They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.

bwebb7v.jpgDownload Delfix from here and save it to your desktop. (you may already have this)

  • Ensure Remove disinfection tools is checked.
  • Click the Run button.
  • Reboot
Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:

If you used FRST and can't delete the quarantine folder:

Download the fixlist.txt to the same folder as FRST.exe.

Run FRST.exe and click Fix only once and wait

That will delete the quarantine folder created by FRST.

The rest you can manually delete.

If there are any other left over Folders, Files, Logs then you can delete them on your own.

Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.

How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP

As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers

How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.

Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.

If you're not currently using Malwarebytes Premium then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.
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  • 3 weeks later...
  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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