Unable to load Malwarebytes, Tried Chamillion to no avail

[ralamar1]

Any advice (i.e. threads, etc) would be apprecaited. I did look through an thread from 2013 but it did not solve the problem.

 

Rkill 2.6.7 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 07/29/2014 08:40:34 AM in x64 mode.
Windows Version: Windows 8.1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\Users\Ray\AppData\Local\Temp\ocrBE0F.tmp\bin\rubyw.exe (PID: 1100) [uP-HEUR]
 * C:\Users\Ray\AppData\Local\Temp\ocrC1F.tmp\bin\rubyw.exe (PID: 5220) [uP-HEUR]

2 proccesses terminated!

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * MsKeyboardFilter [Missing Service]
 * CSC [Missing Service]
 * E1G60 [Missing Service]
 * HdAudAddService [Missing Service]
 * kbldfltr [Missing Service]
 * storvsp [Missing Service]
 * Vid [Missing Service]
 * vmbusr [Missing Service]
 * vpcivsp [Missing Service]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 07/29/2014 08:41:00 AM
Execution time: 0 hours(s), 0 minute(s), and 26 seconds(s)
 

[Firefox]

Hello and

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thank You,

Firefox

[ralamar1]

Thank you. This fixed the problem. I did try to uninstall it prior to coming here, using the Windows uninstaller, then a fresh install, however that did not work. Using the steps you outlined it did work. Thank you

[Firefox]

Great news, glad to hear that solved your issue..