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Unable to access update server


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Can’t Update

Hello and :welcome:

A couple of easy things to check:

>> First, please be sure your system date/time are correct.

>> Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found =>HERE<=. Please post back if you need help with that.

>> Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions.

***NOTE: If your last scan was with database update  2104.07.26.09 and you have detected items that need attention (especially windows files) do not Quarantine those files, there was a bug with that update. 

If those suggestions don't resolve your issue:

  • Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
  • If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
  • NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

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Oddly I could get to the web but when I went to check things in my network card I received an error telling me some things wouldn't be available and getting to my IP properties was not an option for IPv4 or IPv6 went to an elevated command line and did a "netsh winsock reset" to reset the winsock and rebooted then I could get back to the properties of both IPv4 and IPv6 and now my updates worked again and now I am running with the latest update.  Maybe it was coincidence but either way its back and working.

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