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database update does not work

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Having had no trouble at all with Malwarebytes I have responded to a notice saying that the database needs updating but when I click on the button to do this update nothing happens.


I have been on Windows 8.1 (using the free update from Microsoft some weeks ago) but this does not seem to be the cause as the trouble has only just arisen.


I have tried to provide you with the 2 logs asked for and have attached them.


CheckResults.txtFRST log.txt


I would be most grateful for any advice you can give me.

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Hello and :welcome: :


FRST ought to have produced 2 logs (FRST.txt and Addition.txt).

It would help if we could see both of them.


If you didn't get an Addition.txt, it may be that you had previously run FRST on this system?

If so, please re-run, but please make sure there is a check-mark in the Option box for "Addition.txt" before scanning.


Then, please reply here with both logs. :)



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Hello and Welcome to Malwarebytes

Your logs show that you are infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

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