Safesear.ch keeps starting up

[Debnath]

Hello, I recently got a new computer and apparently ome malware found its way on when I was downloading browsers and programs. I used Malware byes, Adware Cleaner and several others to remove a host of malware, and followed instructions to delete the registry keys with the safesear.ch extension, as well as removing the programs where it came from (like "FastBrowser")

 

Mozilla Firefox seems to work fine, but Internet Explorer and Google Chrome continuously restart with this program as the homepage. It doesn't seem to hijack the default search but I cannot change the setting to remove safesear.ch at all from starting up. Obviously I want this program gone as soon as possible, so I am turning to you for help.

 

Thanks very much in advance.

[deeprybka]

Hi &

My name is Jürgen and I will be assisting you with your Malware related problems.Before we move on, please read the following points carefully.

• My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
• Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
• Perform everything in the correct order. Sometimes one step requires the previous one.
• If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
• Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
• Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
• Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.

Step 1

Please run a FRST scan. This will help us diagnose your problem.

Please download Farbar Recovery Scan Tool and save it to your Desktop.(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)

• Start FRST with administator privileges.
• Make sure the option Addition.txt is checked and press the Scan button.
• When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
• Please copy and paste these logs in your next reply.

[Debnath]

Thank you for the fast response. I will do this and post the log as soon as I am home from work today.

[deeprybka]

OK...

[Debnath]

Here they are

Addition.txt

FRST.txt

[deeprybka]

Hi,

 

Step 1

Please uninstall some programs:

• Windows 8 : Hold down the Windows logo key and press X to open a menu at the lower-left area of the screen.
• Select Programs and Features from the menu.
• Search and select the following programs one by one and click on Uninstall:
  

  System Optimizer Pro

• Reboot your computer.

Step 2

Please run  AdwCleaner (by Xplode).

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select "Run As Administrator"
• Click on the Scan button.
• After the scan has finished, click on the Clean button.
• Press OK when asked to close all programs and follow the onscreen prompts.
• After rebooting, a log file (that is saved in C:\AdwCleaner[s#].txt) will open automatically.
  Copy and paste the contents of that logfile in your next reply.

Step 3

Download zoek.exe to your desktop

• If Internet Explorer, any other browser, or a security program issues a warning indicating the file is unsafe, please ignore, since it is a false warning.

Using Zoek.exe

• On the Desktop, double-click Zoek.exe to start the tool.
  Windows Vista, 7 and 8 users right-click the file and select: Run as Administrator.
  Give the program a few seconds to appear.
• Copy and paste the following script in the code box:
• Note: This script is written for usage on this system only, do not use it on any other computer even if the problems are similar.
  

  CHRdefaults;FFdefaults;iedefaults;emptyclsid;autoclean;systemspecs;

• Click the "Run script" button and wait patiently.
• When finished the logfile will be opened in notepad.
• If a reboot is needed the logfile will be opened after reboot.
• The zoek-results.log can also be found on your systemdrive.
• Please post the logfile for further review in your next comment.

[Debnath]

Adware clean log: # AdwCleaner v3.301 - Report created 28/07/2014 at 19:47:05
# Updated 28/07/2014 by Xplode
# Operating System : Windows 8.1  (64 bits)
# Username : Zachary - MAIN
# Running from : C:\Users\Zachary\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17037


-\\ Mozilla Firefox v31.0 (x86 en-US)

[ File : C:\Users\Zachary\AppData\Roaming\Mozilla\Firefox\Profiles\oka5eyck.default\prefs.js ]


-\\ Google Chrome v36.0.1985.125

[ File : C:\Users\Zachary\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [9878 octets] - [27/07/2014 23:46:30]
AdwCleaner[R1].txt - [757 octets] - [27/07/2014 23:58:40]
AdwCleaner[R2].txt - [757 octets] - [28/07/2014 00:06:49]
AdwCleaner[R3].txt - [1257 octets] - [28/07/2014 00:12:53]
AdwCleaner[R4].txt - [664 octets] - [28/07/2014 19:40:11]
AdwCleaner[R5].txt - [1337 octets] - [28/07/2014 19:45:43]
AdwCleaner[s0].txt - [9531 octets] - [27/07/2014 23:51:39]
AdwCleaner[s1].txt - [1324 octets] - [28/07/2014 00:21:05]
AdwCleaner[s2].txt - [1258 octets] - [28/07/2014 19:47:05]

########## EOF - C:\AdwCleaner\AdwCleaner[s2].txt - [1318 octets] ##########
 

 

Gonna do Zoek

[Debnath]

Here is the Zoesk

[Debnath]

here

zoek-results.txt

[deeprybka]

How is your computer running?

Let's do a final check up:

Step 1

Scan with Malwarebytes Antimalware

• Please update the database by clicking on the "Update Now" button.
• Following the update and click "Settings" and go to "Detection and Protection"
• Make sure "Scan for Rootkits" is checked.
• Click on Dashboard, then click on Scan Now to start the scan.

  (If Malware or Potentially Unwanted Programs [PUPs] are found, you will receive a prompt so that you can decide what you want to do. I suggest "Quarantine". Click the button: Apply All Actions.)

• A window with an option to view the detailed log will appear. Click on "View Detailed Log".
• After viewing the results, please click on the "Copy to Clipboard" button and then OK.
• Return to our forum. Paste your log into your next reply.

Step 2

Please download the ESET Online Scanner and save it to your Desktop.

• Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
• Start esetsmartinstaller_enu.exe with administartor privileges.
• Select the option Yes, I accept the Terms of Use and click on Start.
• Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
• Now click on Advanced Settings and select the following:
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
• Click on Start. The virus signature database will begin to download. This may take some time.
• When completed the Online Scan will begin automatically.

  Note: This scan might take a long time! Please be patient.

• When completed select Uninstall application on close if you so wish, but make sure you copy the logfile first!
• Now click on Finish
• A log file is created at C:\Program Files\ESET\EsetOnlineScanner\log.txt.

  Copy and paste the content of this log file in your next reply.

Note: Do not forget to re-enable your antivirus application after running the above scan!

Step 3

Start FRST with administator privileges.

• Make sure the following option is checked:
• Press the Scan button.
• When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.

  Please copy and paste these logs in your next reply.

Can you please tell me which problems still persist now?

[AdvancedSetup]

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