not working after turning off manually

[TopJob]

in the past I already posted this issue.

nobody cared

 

 

i'm using still same version as before 2.0.2

 

it is broken !!!

 

i completelly uninstalled it with your clean tool. installed. put premium serial number. let it run. worked.

BUT when i turn it off manually, i'm not possible to start it again.

only way is to remove and install again and never turn it off

 

when i click on shortcut to start it, my windows 7 ultimate 32 bit, says: Program stopped working.

and here is detailed report from that pop up:

Popis problému:  Názov problémovej udalosti:	APPCRASH  Názov aplikácie:	mbam.exe  Verzia aplikácie:	1.0.0.532  Časová pečiatka aplikácie:	53518532  Názov chybného modulu:	MSVCR100.dll  Verzia chybného modulu:	10.0.40219.325  Časová pečiatka chybného modulu:	4df2be1e  Kód výnimky:	40000015  Odsadenie výnimky:	0008d6fd  Verzia OS:	6.1.7601.2.1.0.256.1  Identifikácia miestneho nastavenia:	1051  Ďalšie informácie 1:	8374  Ďalšie informácie 2:	83748d7ce6919cf452bf5c3838e036f3  Ďalšie informácie 3:	2e01  Ďalšie informácie 4:	2e01b10c887fd7f971b05773252074eePrečítajte si prehlásenie o používaní osobných údajov online:  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x041bAk prehlásenie o používaní osobných údajov nie je dostupné v režime online, prečítajte si ho v režime offline:  C:\Windows\system32\sk-SK\erofflps.txt

!
!!
!!!

[1PW]

Hello TopJob:

On 18-May-2014, you were requested to post three (3) diagnostic report files if a Clean Removal/Reinstall process did not resolve your issue.

 

"in the past I already posted this issue.

nobody cared"

That was untrue then, just as it is now. Please follow the steps below in sequence and you will be assisted.

• Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
• If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
• The 3 files, from Step 2, to be individually attached from your desktop are: 1) CheckResults.txt 2) FRST.txt 3) Addition.txt. Please do not Copy and Paste them into a reply.
• NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.

Please let us know the status of your issue in a reply to this thread.

Thank You.

[TopJob]

mbam check i donwloaded, wanted run it for 1st time, but stopped working. it was not able start-run it. same like mbam

Popis problému:  Názov problémovej udalosti:	APPCRASH  Názov aplikácie:	mbam-check.exe  Verzia aplikácie:	2.1.1.1001  Časová pečiatka aplikácie:	53b1e0ef  Názov chybného modulu:	mbam-check.exe  Verzia chybného modulu:	2.1.1.1001  Časová pečiatka chybného modulu:	53b1e0ef  Kód výnimky:	40000015  Odsadenie výnimky:	0014fafe  Verzia OS:	6.1.7601.2.1.0.256.1  Identifikácia miestneho nastavenia:	1051  Ďalšie informácie 1:	dece  Ďalšie informácie 2:	deceffbef7dae1f75e912dde17a7aa2f  Ďalšie informácie 3:	d0d3  Ďalšie informácie 4:	d0d3f21100705a85047a13a3d5571379Prečítajte si prehlásenie o používaní osobných údajov online:  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x041bAk prehlásenie o používaní osobných údajov nie je dostupné v režime online, prečítajte si ho v režime offline:  C:\Windows\system32\sk-SK\erofflps.txt

i have 2 files by program

[TopJob]

FRST, but there is pretty much everything abouy my pc.

i wont be fool and post it publicly to make available juicy readings for everybody

 

not possible to edit last post ?

[Firefox]

Lets see if we can get a crash dump from when the problem happens so we can give it to the development team so they can help you fix the issue.

Create a Full Crash Dump using Sysinternals Process Explorer:

• Please download Sysinternals Process Explorer from here and save it to your desktop.
  • Note: If using Windows Vista or Windows 7 then you also need to do the following:
    • Right-click on ProcExp.exe and select Properties
    • Click on the Compatibility tab
    • Under Privilege Level check the box next to Run this program as an administrator
    • Click on Apply then click OK

• Double-click ProcExp.exe to run it.
• Once the crash happens, leave the error window open and find mbam.exe in the process list in Process Explorer and right-click on it and hover your mouse over Create Dump and select Create Full Dump...
• Save the mbam.dmp file to your desktop and close Process Explorer
• Right-click on the mbam.dmp file you just created and hover your mouse over Send To and select Compressed (zipped) Folder
• Attach the ZIP file you just created to your next reply if it is small enough. If it isn't then please upload it to a file sharing service such as WeTransfer and provide the download link for the file in your next reply
• If the file is too large let me know and I can give you the instructions for WeTransfer

[AdvancedSetup]

I'm sorry but if you're not willing to post logs as requested here on the forum then we will not be able to assist you. We are not magicians and cannot remotely tell what is going on with your computer without some type of logs.

 

If you're concerned and do not wish to post such logs you can contact our help desk and create a ticket and they will assist you via email.

 

Please click on the following link to submit a ticket to the help desk.

Contact Consumer Support

 

Thank you

[TopJob]

Lets see if we can get a crash dump from when the problem happens so we can give it to the development team so they can help you fix the issue.

Create a Full Crash Dump using Sysinternals Process Explorer:

• Please download Sysinternals Process Explorer from here and save it to your desktop.
  • Note: If using Windows Vista or Windows 7 then you also need to do the following:
    • Right-click on ProcExp.exe and select Properties
    • Click on the Compatibility tab
    • Under Privilege Level check the box next to Run this program as an administrator
    • Click on Apply then click OK

• Double-click ProcExp.exe to run it.
• Once the crash happens, leave the error window open and find mbam.exe in the process list in Process Explorer and right-click on it and hover your mouse over Create Dump and select Create Full Dump...
• Save the mbam.dmp file to your desktop and close Process Explorer
• Right-click on the mbam.dmp file you just created and hover your mouse over Send To and select Compressed (zipped) Folder
• Attach the ZIP file you just created to your next reply if it is small enough. If it isn't then please upload it to a file sharing service such as WeTransfer and provide the download link for the file in your next reply
• If the file is too large let me know and I can give you the instructions for WeTransfer

that dump was created from that at the ending mbam.exe. because only way to find it in list of running programs, is for that while, while it pop up that window of error i posted before

is it eligibel dump ?

 

what contains that file about my system ? i need to know before i upload

[Maurice Naggar]

Hello,

The dump file will have information about the mbam.exe of the Anti-Malware program.  It's only information about the condition of the program itself, at the time of the "crash". It's not going to have personal information, if that is what you are worried about.

 

Tell us, please, Did this system have before any Beta version of 2.0 of the Anti-Malware?

or the very original version 2.0 or version 2.0.1?

 

On the last time you installed the version 2.0.2, was that an upgrade or did you do a clean-removal-install ?

 

Note, as all my colleagues have stated already, we cannot get far to help you if you do not do provide the diagnostic logs.

 

[TopJob]

here is uploaded file

http://uptobox.com/y3d417j0r58x

60 mb

 

as i mentioned before. it is all cleaned before with your tool, it is newest 20200012 or something

 

 

thanks

-.-

[AdvancedSetup]

We are unable to download that file.

 

 

Sorry, Uptobox.com is not available in your country

 

 

Please see if you can access this service or not to upload and let us know.

 

 

Upload File(s) to WeTransfer:
 

• Visit WeTransfer.com
• Click on I Agree
  
• Click on the icon on the lower left indicated in the below image
  
• Select the Link option
  
• Click on +Add Files
  
• Browse to the location of the file and double-click on it or click once on it and select Open
  
• Click on Transfer
  
• Once the transfer completes, click on Copy link
  
• Once you receive the Copied! message as indicated below, paste the link into your next reply
  

 

 

[TopJob]

http://we.tl/TSVlcstGoP

[AdvancedSetup]

Thank you. I've contacted our QA Team to ask them to check this out.

[AdvancedSetup]

The team has replied that they are aware and have this issue documented but have not had time to address the issue. It is in queue for review and repair so for now I don't have an immediate time reference for a fix on this for you. Please check back with me by sending me a PM in about a week for a status update.

 

Thank you

[TopJob]

ok

 

so i was right and that damn version (long time not updated) is broken

 

-.-

 

 

// only me asked for help about it publicly ?

[AdvancedSetup]

No there are so many different issues and resolutions. Many issue look alike but often are different.

 

I'll go ahead and close your topic now but as said please send me a reminder in about a week.

 

Cheers

[AdvancedSetup]

QA replied to me today and said they have enough information on this issue now and believe that it will be fixed in the next release.