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Cannot install MBAM

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Cannot run the Farbar Recovery Scan Tool either. The message I get is that the version of program I'm trying to run is not compatible with the os.


This thing has got to be hosed. It's got a 450GB hdd and it's telling me that it's full.


What can I do now?

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They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
icon_arrow.gif Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
icon_arrow.gif Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
icon_arrow.gif Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
icon_arrow.gif Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools.
icon_arrow.gif Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
icon_arrow.gif Note that we may live in totally different time zones, what may cause some delays between answers.
icon_arrow.gif Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
icon_arrow.gif If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
icon_idea.gif I can't foresee everything, so if anything unexpected happens, please stop and inform me!
icon_idea.gif There are no silly questions. Never be afraid to ask if in doubt!
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Farbar Recovery Scan Tool has too versions, please try both of them:


Link for download --> http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

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Good morning. Thanks for your help. This computer belongs to my brother, who lives 3 hrs away. He's got 2 computers, both whack. The one in question here is a Win7 machine, 64 bit, or so it says. 2G processor, 2G ram, 450G hdd.


I've tried both versions of farbar with no joy. I get that same message when I try to install MBAM.


I don't know how much I can do remotely. I've told him that I will probably have to get my hands on them to fix them.


I don't know if they have any P2P....I'll check next time I remote in.


They're running that Kaspersky internet security. What do you think about that. Typically I use MS Security Essentials and MBAM.....

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Okay, we will have to work outside Windows. You will need access to another PC and USB Flash drive.

Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.

  • Plug the flashdrive into the infected PC.
  • Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer
  • Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.
  • In the Choose Recovery Tool menu select Command Prompt.
  • You will see a big black window with a blinking cursor (command prompt).

    notepad.png Access the notepad and identify your USB drive

    In the Command Prompt please type in:

    and press Enter.
  • When the notepad opens, go to File menu.
  • Select Open.
  • Go to Computer and search there for your USB drive letter.
  • Note down the letter and close the notepad.

    FRST.gif Scan with Farbar Recovery Scan Tool

    Once back in the command prompt window, please do the following:

  • Type in e:\frst64.exe and press Enter.

    You need to replace e with the letter of your USB drive taken from notepad!

  • FRST will start to run. Give him a minute or so to load itself.
  • Click Yes to Disclaimer.
  • In the main console, please click Scan and wait.
  • When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.

    Transfer it to your clean machine and include it in your next reply.

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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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