Sarge Posted July 26, 2014 ID:858330 Share Posted July 26, 2014 Cannot run the Farbar Recovery Scan Tool either. The message I get is that the version of program I'm trying to run is not compatible with the os. This thing has got to be hosed. It's got a 450GB hdd and it's telling me that it's full. What can I do now? Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted July 27, 2014 ID:858530 Share Posted July 27, 2014 Hello, They call me TwinHeadedEagle around here, and I'll be working with you. Before we start please read and note the following: Limit your internet access to posting here, some infections just wait to steal typed-in passwords. Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time. Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good. Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools. Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational. Note that we may live in totally different time zones, what may cause some delays between answers. Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. I can't foresee everything, so if anything unexpected happens, please stop and inform me! There are no silly questions. Never be afraid to ask if in doubt! P2P/Piracy Warning:If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy. Farbar Recovery Scan Tool has too versions, please try both of them: Link for download --> http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ Link to post Share on other sites More sharing options...
Sarge Posted July 27, 2014 Author ID:858681 Share Posted July 27, 2014 Good morning. Thanks for your help. This computer belongs to my brother, who lives 3 hrs away. He's got 2 computers, both whack. The one in question here is a Win7 machine, 64 bit, or so it says. 2G processor, 2G ram, 450G hdd. I've tried both versions of farbar with no joy. I get that same message when I try to install MBAM. I don't know how much I can do remotely. I've told him that I will probably have to get my hands on them to fix them. I don't know if they have any P2P....I'll check next time I remote in. They're running that Kaspersky internet security. What do you think about that. Typically I use MS Security Essentials and MBAM..... Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted July 28, 2014 ID:859095 Share Posted July 28, 2014 Vere you able to download FRST on this PC? Did you get the message when try to run or download? Link to post Share on other sites More sharing options...
Sarge Posted July 28, 2014 Author ID:859400 Share Posted July 28, 2014 I was able to download the installers to my computer, and transfer them over using team viewer and then run them from there. The message is shown when trying to install. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted July 29, 2014 ID:859570 Share Posted July 29, 2014 Okay, we will have to work outside Windows. You will need access to another PC and USB Flash drive. Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.Plug the flashdrive into the infected PC.Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computerFollow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.In the Choose Recovery Tool menu select Command Prompt.You will see a big black window with a blinking cursor (command prompt). Access the notepad and identify your USB drive In the Command Prompt please type in: notepadand press Enter.When the notepad opens, go to File menu.Select Open.Go to Computer and search there for your USB drive letter.Note down the letter and close the notepad. Scan with Farbar Recovery Scan Tool Once back in the command prompt window, please do the following:Type in e:\frst64.exe and press Enter. You need to replace e with the letter of your USB drive taken from notepad!FRST will start to run. Give him a minute or so to load itself.Click Yes to Disclaimer.In the main console, please click Scan and wait.When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile. Transfer it to your clean machine and include it in your next reply. Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted July 31, 2014 ID:861021 Share Posted July 31, 2014 You still with me? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 1, 2014 Root Admin ID:861233 Share Posted August 1, 2014 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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