version 2.00.2.1012 hangs

[txtinkerer]

In Heuristic scan. at slightly different # of objects each time.  i have canceled scans earlier to remove items. Now only heurstic hits.  A lot of PUP, PUM, java in FF profiles, and babylon.

 

xp sp3, fully updated. ie8, FF30.0. Avast clean.

 

completed:

 

1   FRST no items in fixlist

2 HJT nothing weird.  lots of IE bho buttons

3  tried dale's advice to back up to v1.75, but that Db is 477 days old, and won't update, except to v2....

 

4  copied v1.75 with app data from another set. scanning now.

 

so, v2 has a problem. maybe doesn't like xp??

 

plz help

 

thx

[daledoc1]

Hi:
 
Welcome.
 

tried dale's advice to back up to v1.75

Actually, if that was referring to me, there may be some misunderstanding?
We do not currently advise users to revert to version 1.75 (the information may have been provided to a user who specifically asked for it).
Aside from the fact that it is a less powerful scanner "under the hood" than version 2.0, support for version 1.75 will end in several months.
At that time, users who have not upgraded will not have a supported version to use.
So, it's advisable instead to try to resolve any issues with version 2.0 now.
 
Also, Malwarebytes Anti-Malware (MBAM) still fully supports Windows XP.
There is no inherent problem between MBAM and XP.
 

Here is a bit more detail about version 2 scanning:

• MBAM 2 has a more powerful, more complete scanning engine & other capabilities (such as anti-rootkit scanning) not available in version 1, so it is perfectly normal for scans to take a bit longer; this is nothing to worry about.
• Disabling anti-rootkit (ARK) scanning and archive scanning can speed up scan times.
• You might want to set mutual exclusions between your antivirus (AV) and MBAM -- the files to exclude in your AV are listed >>HERE<<; let us know if you need help with that.
• Sometimes slowdowns may be the result of older hardware, insufficient RAM, cluttered or damaged disks, corrupt files, excessively tight security settings, etc.
• MANY, MANY other factors contribute to scan times -- these include:

Size of disk
Disk type
Disk speed
Disk caching
CPU speed
Controller type and speed
Operating System used
Amount of files (including temp files!)
Amount of folders
Amount of archived files such as zip, rar, sfx, etc. (if this is enabled)
Rootkit scan or not (if this is enabled)
PUM/PUP scans
Other security programs running at the same time that may potentially be monitoring all file accesses by any other process.
Drive integrity - if a drive is failing it can take a long time to ignore and bypass sectors on a disk or simply fail period and hang the scan.
Other ongoing disk I/O processes
System being infected can also affect speed of scans
Also note that changes in the MBAM database can also cause scan times to increase or decrease, so that's another factor to consider, as mentioned => HERE <=
 

It would help if we could see a bit more information about your MBAM installation and the scans.
So, if possible, to troubleshoot, we would suggest that you first cleanly reinstall version 2 using the steps described here: MBAM Clean Removal Process 2x.  Needless to say, we can't troubleshoot if you have version 1.75 installed.

Then, please try disabling both antirootkit and archive scanning.

If those steps don't resolve your issues, please attach to your next reply the following items and we will help you sort this out:

 

• The 3 requested logs from the pinned instructions here: Diagnostic Logs
• An MBAM scan log or two -- please let us know if you need help attaching and uploading it.

Thanks,