Malwarebytes either crashes or does not let me click anything

[spqr753]

I have used MBAM for a long time now and have never had any troubles with it. However, ever since I downloaded the new version (the current version), I have had many issues.

 

If in the slight chance that MBAM decides to cooperate with me, I will run a scan. However, usually half-way through the scan MBAM simply quits on me and shuts down completely.

 

More recently, though, every time I try to start MBAM up, it does not let me click buttons. If I click on "Scan Now", the program does nothing. It was as if I had not even clicked anything at all. This is the same with "Settings, Scan, History, Update Now, etc." Sometimes the program will just close down.

 

I already restarted my computer, downloaded MBAM clean and used that, redownloaded MBAM, but nothing seems to work. I do have Avast, if that matters at all.

 

Please help. Thank you!

[daledoc1]

Hello and :

 

I understand that you have tried a reinstall once, but it might be worth attempting it one more time, to establish a known, clean starting point for troubleshooting.

Otherwise, please skip to step #2 and post back as attachments the 3 requested logs for the staff to review:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,