malwarebytes will not start win7 32

[borisky]

Hi - On my Toshiba laptop MB no longer starts. Running Win7 32.

 

I tried all the 13 Chameleon tests and all failed to start MB.

 

I downloaed FRST.exe from bleepingcomputer.com and the fixlist.txt file from

 

https://forums.malwarebytes.org/index.php?/topic/153511-malwarebytes-has-stopped-working/

 

But when I run FRST.exe I get the error: Line 4297 Error: Variable used without being declared.

 

Help!

 

 

[borisky]

Further to my post, I also ran AdwCleaner. No processes were found. Report attached.

 

MB still won't start.

AdwCleanerS0.txt

[borisky]

I tried uninstalling and re-installing a fresh mbam-setup-2.0.2.1012.exe, but I get the error:

 

Internal error: Expression error Runtime Error at 79:177, External exception E06D7363. (twice)

 

then the error Runtime Error (at 69.252) External exception E06D7363

 

then the error Internal error: Expression error Runtime Error at 45:89, External exception E06D7363.

 

MB (surprise!) then fails to launch.

[borisky]

OK so I have tried renaming the MB exe (to run and to install) - no effect.

 

In addition to the above tried the below in safe mode:

• SuperAntiSpyware - some tracking cookies found, but no effect
• RKILL - no effect
• ComboFix - removed SecureW2 TTLS Manager (which allows me to connect to eduroam) - no effect
• TDSSKiller - found suspicious service FSDFU, quarantined, no effect

I still cannot install MB.

[borisky]

This seems to be a SOLUTION: (edited from other posts)

 

 

Uninstall outdated Malwarebytes' Anti-Malware

 

Download MBAM-clean and save it to your desktop.

 

• Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.

• Reboot.

 

After that install the newest MBAM version.

 

Scan with Malwarebytes' Anti-Malware

 

• Click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.

• Click the Scan tab, choose Threat Scan is checked and click Scan Now.

• If threats are detected, click the Apply Actions button. You will now be prompted to reboot.

[1PW]

Hello borisky and

Yes - this is the essence of our proven procedures that allows users to establish/re-establish a clean install environment from which to gauge MBAM's relationship with their system. Your distillation lacks a few crucial details hence it's in your best interests to follow our cookbook procedures. Yet you're on the right track.

• Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
• If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
• The 3 files, from Step 2, to be individually attached from your desktop are: 1) CheckResults.txt 2) FRST.txt 3) Addition.txt. Please do not Copy and Paste them into a reply.
• NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.

Please let us know the status of your issue in a reply to this thread.

Thank You.