Jump to content

malwarebytes will not start win7 32


Recommended Posts

Hi - On my Toshiba laptop MB no longer starts. Running Win7 32.

 

I tried all the 13 Chameleon tests and all failed to start MB.

 

I downloaed FRST.exe from bleepingcomputer.com and the fixlist.txt file from

 

https://forums.malwarebytes.org/index.php?/topic/153511-malwarebytes-has-stopped-working/

 

But when I run FRST.exe I get the error: Line 4297 Error: Variable used without being declared.

 

Help!

 

 

Link to post
Share on other sites

I tried uninstalling and re-installing a fresh mbam-setup-2.0.2.1012.exe, but I get the error:

 

Internal error: Expression error Runtime Error at 79:177, External exception E06D7363. (twice)

 

then the error Runtime Error (at 69.252) External exception E06D7363

 

then the error Internal error: Expression error Runtime Error at 45:89, External exception E06D7363.

 

MB (surprise!) then fails to launch.

Link to post
Share on other sites

OK so I have tried renaming the MB exe (to run and to install) - no effect.

 

In addition to the above tried the below in safe mode:

  • SuperAntiSpyware - some tracking cookies found, but no effect
  • RKILL - no effect
  • ComboFix - removed SecureW2 TTLS Manager (which allows me to connect to eduroam) - no effect
  • TDSSKiller - found suspicious service FSDFU, quarantined, no effect

I still cannot install MB.

Link to post
Share on other sites

This seems to be a SOLUTION: (edited from other posts)

 

 

mbam-old.png Uninstall outdated Malwarebytes' Anti-Malware
 
Download MBAM-clean and save it to your desktop.
 
  • Right-click on mbam-clean.exe icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Reboot.
 
After that install the newest MBAM version.
 
51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware
 
  • Click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot.
Link to post
Share on other sites

Hello borisky and :welcome:

Yes - this is the essence of our proven procedures that allows users to establish/re-establish a clean install environment from which to gauge MBAM's relationship with their system. Your distillation lacks a few crucial details hence it's in your best interests to follow our cookbook procedures. Yet you're on the right track. :)

  • Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
  • If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
  • The 3 files, from Step 2, to be individually attached from your desktop are: 1) CheckResults.txt 2) FRST.txt 3) Addition.txt. Please do not Copy and Paste them into a reply.
  • NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.
Please let us know the status of your issue in a reply to this thread.

Thank You. :)

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.