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Malwarebytes Crash on Startup (again)

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Windows7x32 Desktop

On computer startup, this occurred, after program close, two MBAM icons were in tray, restarted, OK

Problem signature:

Problem Event Name: APPCRASH

Application Name: mbam.exe

Application Version:

Application Timestamp: 53518532

Fault Module Name: mbam.exe

Fault Module Version:

Fault Module Timestamp: 53518532

Exception Code: c0000005

Exception Offset: 001a2580

OS Version: 6.1.7601.

Locale ID: 3081

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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If you can replicate the crash please do this and provide the logs, let me know if you need instructions for uploading to WeTransfer

Create a Full Crash Dump using Sysinternals Process Explorer:

  • Please download Sysinternals Process Explorer from here and save it to your desktop.
    • Note: If using Windows Vista or Windows 7 then you also need to do the following:
      • Right-click on ProcExp.exe and select Properties
      • Click on the Compatibility tab
      • Under Privilege Level check the box next to Run this program as an administrator
      • Click on Apply then click OK
  • Double-click ProcExp.exe to run it.
  • Once the crash happens, leave the error window open and find mbam.exe in the process list in Process Explorer and right-click on it and hover your mouse over Create Dump and select Create Full Dump...
  • Save the mbam.dmp file to your desktop and close Process Explorer
  • Right-click on the mbam.dmp file you just created and hover your mouse over Send To and select Compressed (zipped) Folder
  • Attach the ZIP file you just created to your next reply if it is small enough. If it isn't then please upload it to a file sharing service such as WeTransfer and provide the download link for the file in your next reply
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I can't replicate it. As it only happens at computer startup I don't see how I can have ProcessExplorer running anyway.

This event is happened about the same time during startup as https://forums.malwarebytes.org/index.php?/topic/152422-mbam-crash-on-system-startup/ a couple of weeks ago, but I notice that the faulting module is different

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