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malwarebytes premium crashes Vista


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Just purchased Malwarebytes Premium, installed it on Vista SP2., ran a scan, and restarted my computer.  Now Vista hangs at or before the welcome screen (after logging in) and refuses to load my profile.  I used system restore to restore to the pre-Malwarebytes state, deleted all Malwarebytes files and registry entries, and got the PC running again. Reinstalled Malwarebytes again, and again stuffed my system.  Any help would be most welcome, though at this point I think I'd like my money back

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Hello and :welcome: :
 
We're disappointed to learn that you are having such serious startup problems.

The staff and forum experts will be more than happy to assist you with getting the program up and running correctly on your Vista system.

 
The only way to begin to sort out a potential problem would be to collect a bit of basic system information while MBAM is still installed.
Running System Restore may have corrupted something in the MBAM program.

But, if I understand you correctly, you reinstalled MBAM AFTER rolling back the system? 

It might still be advisable to start "clean" from a known point of having the program properly uninstalled and then reinstalled.

So, I suggest the following:

  • Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
  • If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
  • NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

 

(However, if you would like a refund, then the information about that is here: What is the refund policy for Malwarebytes Anti-Malware?)

Thanks,

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