Jump to content

Desktop icons and wallpaper gone after scan.

Recommended Posts



I've never had this happen before so I am at a loss. First, I am running Windows 7 Professional 64 bit.


I installed the latest update for MBAM last week Tuesday (7/15/14) and ran a scan on my system. There was about 20 PUP items that showed up in the scan list and without thinking, I checked all of them and clicked the button to remove all selected threats.


After a reboot, my desktop has gone to black with no icons except for Recycle Bin. All programs I had pinned to the taskbar are gone. And, when I click on Start, all the recently used items are gone as well.  Plus, it looks like Aero is missing or broken as well.


Also, the first time I opened Chrome, I had to sign in to bring back all of my favorites and settings in the browser.


What happened?  It looks like it's just my desktop that is affected, but I'm not even sure of THAT now.


I've followed the instructions to run the FRST tool. The TXT files from the scan are attached.


Any help will be REALLY appreciated!



Link to post
Share on other sites

Hello and post-32477-1261866970.gif


P2P/Piracy Warning:


If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.


Can you post the log from the last run of Malwarebytes, open MB select > History > Application Logs > "Scan Log"



Link to post
Share on other sites

Can do.  Log details below.


Malwarebytes Anti-Malware
Scan Date: 7/15/2014
Scan Time: 9:47:29 PM
Administrator: Yes
Malware Database: v2014.07.16.01
Rootkit Database: v2014.07.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Tom
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 354171
Time Elapsed: 21 min, 39 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 1
PUP.Optional.BetterSurf.A, HKLM\SOFTWARE\WOW6432NODE\MOZILLA\FIREFOX\EXTENSIONS|xz123@ya456.com, C:\Program Files (x86)\BetterSurf\ff, Quarantined, [072a6937adce082eb724259c27db827e]
Registry Data: 0
(No malicious items detected)
Folders: 4
PUP.Optional.GreatArcadeHits.A, C:\Users\Tom\AppData\Local\Google\Chrome\User Data\Default\Extensions\ocifcogajbgikalbpphmoedjlcfjkhgh, Quarantined, [be73524e5c1fa096977d534f5ca6fe02], 
PUP.Optional.GreatArcadeHits.A, C:\Users\Tom\AppData\Local\Google\Chrome\User Data\Default\Extensions\ocifcogajbgikalbpphmoedjlcfjkhgh\1.0.7_0, Quarantined, [be73524e5c1fa096977d534f5ca6fe02], 
PUP.Optional.GreatArcadeHits.A, C:\Users\Tom\AppData\Local\Google\Chrome\User Data\Default\Extensions\ocifcogajbgikalbpphmoedjlcfjkhgh\1.0.7_0\_metadata, Quarantined, [be73524e5c1fa096977d534f5ca6fe02], 
PUP.Optional.Conduit.A, C:\Users\Tom\AppData\Roaming\Mozilla\Firefox\Profiles\s2zucnoq.default\CT3289847, Quarantined, [a1906d33c7b41a1c4f4034719b67768a], 
Files: 16
PUP.Optional.ToolBarInstaller.A, C:\Users\Tom\Downloads\cpu-z_1.62-setup-en.exe, Quarantined, [59d8fea291ea0d2911b1a9c65ea606fa], 
PUP.Optional.AirInstaller, C:\Users\Tom\Downloads\Secure_File.exe, Quarantined, [0e23267ac9b20c2a1c2761c227da51af], 
PUP.Optional.OptimumInstaller.A, C:\Users\Tom\Downloads\setup.exe, Quarantined, [4ee340601c5faa8cdd48f263b74ace32], 
PUP.Optional.Downloadius, C:\Users\Tom\Downloads\Software_Update__CD5MTCD4349_0beaec9c-9198-45eb-9efe-008507fa0964_vS0HFV0BD285E2FAGAI5LKJQ2O_0_0_0.exe, Quarantined, [f53c6838265592a45bda44237091d32d], 
PUP.Optional.OptimumInstaller.A, C:\Users\Tom\Downloads\update.exe, Quarantined, [ee43ddc3fb803cfaf62f34218b76df21], 
PUP.Optional.GreatArcadeHits.A, C:\Users\Tom\AppData\Local\Google\Chrome\User Data\Default\Extensions\ocifcogajbgikalbpphmoedjlcfjkhgh\1.0.7_0\background.js, Quarantined, [be73524e5c1fa096977d534f5ca6fe02], 
PUP.Optional.GreatArcadeHits.A, C:\Users\Tom\AppData\Local\Google\Chrome\User Data\Default\Extensions\ocifcogajbgikalbpphmoedjlcfjkhgh\1.0.7_0\cs.js, Quarantined, [be73524e5c1fa096977d534f5ca6fe02], 
PUP.Optional.GreatArcadeHits.A, C:\Users\Tom\AppData\Local\Google\Chrome\User Data\Default\Extensions\ocifcogajbgikalbpphmoedjlcfjkhgh\1.0.7_0\icon128.png, Quarantined, [be73524e5c1fa096977d534f5ca6fe02], 
PUP.Optional.GreatArcadeHits.A, C:\Users\Tom\AppData\Local\Google\Chrome\User Data\Default\Extensions\ocifcogajbgikalbpphmoedjlcfjkhgh\1.0.7_0\icon16.png, Quarantined, [be73524e5c1fa096977d534f5ca6fe02], 
PUP.Optional.GreatArcadeHits.A, C:\Users\Tom\AppData\Local\Google\Chrome\User Data\Default\Extensions\ocifcogajbgikalbpphmoedjlcfjkhgh\1.0.7_0\icon48.png, Quarantined, [be73524e5c1fa096977d534f5ca6fe02], 
PUP.Optional.GreatArcadeHits.A, C:\Users\Tom\AppData\Local\Google\Chrome\User Data\Default\Extensions\ocifcogajbgikalbpphmoedjlcfjkhgh\1.0.7_0\info.js, Quarantined, [be73524e5c1fa096977d534f5ca6fe02], 
PUP.Optional.GreatArcadeHits.A, C:\Users\Tom\AppData\Local\Google\Chrome\User Data\Default\Extensions\ocifcogajbgikalbpphmoedjlcfjkhgh\1.0.7_0\manifest.json, Quarantined, [be73524e5c1fa096977d534f5ca6fe02], 
PUP.Optional.GreatArcadeHits.A, C:\Users\Tom\AppData\Local\Google\Chrome\User Data\Default\Extensions\ocifcogajbgikalbpphmoedjlcfjkhgh\1.0.7_0\_metadata\verified_contents.json, Quarantined, [be73524e5c1fa096977d534f5ca6fe02], 
PUP.Optional.Conduit.A, C:\Users\Tom\AppData\Roaming\Mozilla\Firefox\Profiles\s2zucnoq.default\CT3289847\CT3289847.fullUserID, Quarantined, [a1906d33c7b41a1c4f4034719b67768a], 
PUP.Optional.Conduit.A, C:\Users\Tom\AppData\Roaming\Mozilla\Firefox\Profiles\s2zucnoq.default\CT3289847\CT3289847.UserID, Quarantined, [a1906d33c7b41a1c4f4034719b67768a], 
PUP.Optional.GreatArcadeHits.A, C:\Users\Tom\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (               "homepage_url": "http://www.greatarcadehits.com",), Replaced,[2b063f6125562313b979409207fd8e72]
Physical Sectors: 0
(No malicious items detected)
Link to post
Share on other sites

  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.