malware bytes keeps getting stuck during full custom scan

[iamli3]

guess all i need to do here is post the text docs eh?...

 

here's my other post where i've explained everything that's happened thus far....

 

https://forums.malwarebytes.org/index.php?/topic/153380-malware-bytes-keeps-getting-stuckfreezing-and-im-infected/?p=856983

FRST.txt

Addition.txt

CheckResults.txt

[AdvancedSetup]

Sorry for the delay - if you still need help with this please let me know.

[iamli3]

well the program is still getting stuck , though the past couple times i've ran the full custom scan it got stuck when reading the same game file , when it did that for a different file previously though i tried deleting that file but it still just got stuck somewhere else then.....

[AdvancedSetup]

Okay, we can probably do some cleanup work to fix that but the Developers would like to try and capture some data to see if they can track this down if you don't mind.
 

Please run the following but run a scan with MBAM and then just a little before you think it will hang or freeze try to enable the dump capture "Create Dump File" below don't just run it ahead of time or the capture log will be very large.

 

That way hopefully the capture log won't be too big but then we can grab the error.
 
Create Crash Dump using Windows Task Manager on Windows Vista/7/8/8.1:

• Open Task Manager by pressing Ctrl+Shift+Esc on your keyboard
• Click Show processes from all users at the bottom to enable that option and click Yes if prompted by User Account Control
• Click on the Image Name column near the top to sort the list of running processes by name
• Locate the mbam.exe process and right-click on it, selecting Create Dump File
• Wait a moment while Windows creates the dump file
• Once it completes it will inform you of the name and location of the dump file (typically C:\Users\Your user name\AppData\Local\Temp\mbam.dmp
• Navigate to this location and right-click on the mbam.dmp file and choose Cut
• Right-click on your desktop or some other convenient location where you'd like to place the file and choose Paste
• Right-click on the mbam.dmp file you just moved and hover your mouse over Send to and choose Compressed (zipped) folder
• Attach the mbam.zip file you just created to your next post or if it is too large, upload it to a file sharing service such as WeTransfer and provide the download link for the file in your next reply

 

 

You can send us the file by doing the following.

 

Upload File(s) to WeTransfer:
 

• Visit WeTransfer.com
• Click on I Agree
  
• Click on the icon on the lower left indicated in the below image
  
• Select the Link option
  
• Click on +Add Files
  
• Browse to the location of the file and double-click on it or click once on it and select Open
  
• Click on Transfer
  
• Once the transfer completes, click on Copy link
  
• Once you receive the Copied! message as indicated below, paste the link into your next reply
  

 

[iamli3]

took forever , problem with connection , but here's 1 log that was made on the file that the program got stuck on....

 

https://dl.dropboxusercontent.com/u/60676251/things%20that%20maybe%20made%20the%20audio%20on%20other%20tower%20work/malware%20bytes%20dump%20files/mbam%20(9).DMP

 

i have many more i will be uploading if necessary , creating the dump file only takes like 10 seconds and leaves behind a 300 meg file >_> .....

[AdvancedSetup]

Okay, thanks. Let me see if I can get someone on the QA team to take a look at this. Might take a bit but if no reply by me or QA by Friday afternoon please send me  PM reminder.

[iamli3]

k...

[AdvancedSetup]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

[AdvancedSetup]

I'm sorry I thought that QA had contacted you on this. Let me check and see what they said about this but it will have to wait until Monday.

 

Thanks

[iamli3]

k....

[AdvancedSetup]

Looks like this was overlooked. I'll go ahead and close the topic as its now months old.