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Yes we would like the crash dump file....

Create a Full Crash Dump then upload it either here or with the instructions posted earlier using WeTransfer

Create a Full Crash Dump using Sysinternals Process Explorer:

  • Please download Sysinternals Process Explorer from here and save it to your desktop.
    • Note: If using Windows Vista or Windows 7 then you also need to do the following:
      • Right-click on ProcExp.exe and select Properties
      • Click on the Compatibility tab
      • Under Privilege Level check the box next to Run this program as an administrator
      • Click on Apply then click OK
  • Double-click ProcExp.exe to run it.
  • Once the crash happens, leave the error window open and find mbam.exe in the process list in Process Explorer and right-click on it and hover your mouse over Create Dump and select Create Full Dump...
  • Save the mbam.dmp file to your desktop and close Process Explorer
  • Right-click on the mbam.dmp file you just created and hover your mouse over Send To and select Compressed (zipped) Folder
  • Attach the ZIP file you just created to your next reply if it is small enough. If it isn't then please upload it to a file sharing service such as WeTransfer and provide the download link for the file in your next reply
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  • Staff

Hi silekonn. Sorry for the delay. We would like the file. I'll PM you some instructions.

 

We would also like the appcrash dump, as outlined by Firefox earlier.

 

If the system BSODs while using MBAM, we would want to collect the MEMORY.DMP file also.

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