malwarebytes won't run on an infected computer

[sshep2215]

Installed and ran the software.  Ran all options in the Chamelion starter.  Attempted all alternative startup methods described on malwarebytes.org website.

 

In all cases the software attempts to start but is prevented from doing so. 

Addition.txt

FRST.txt

[TwinHeadedEagle]

Hello,
    

They call me TwinHeadedEagle around here, and I'll be working with you.

    

    
Before we start please read and note the following:
    
Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools.
Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
Note that we may live in totally different time zones, what may cause some delays between answers.
Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    
I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
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Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.

• Click on the Scan button.
• After the scan has finished click on the Clean button.

Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.

• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Post logfile will also be saved in the C:\AdwCleaner folder.

[sshep2215]

TwinHeadedEagle,

 

Thankyou for helping my with my malware problem.  I appreciate your help.

 

Downloaded and ran AdwCleaner.exe.  On the first attempt it did not run similar to MalwareBytes.exe not being able to run as described in my original post.  The second attempt was successful.

 

The logfile presented on reboot was not AdwCleaner[s0].txt but rather AdwCleaner[s1].txt

I found both log files in C:\AdwCleaner and have attached both for your use.

 

Thank you again for all your help.

AdwCleanerS0.txt

AdwCleanerS1.txt

[TwinHeadedEagle]

Can you now run MalwareBytes and try to scan.

[sshep2215]

Still unable to run Malwarebytes.

[TwinHeadedEagle]

I would like you to run FRST again, check Addition.txt, press Scan and attach fresh report.

[sshep2215]

FRST File is attached.

FRST.txt

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

 

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

 

 

Download attached fixlist.txt file and save it to the Desktop:

 

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

 

•  

• Right-click on icon and select Run as Administrator to start the tool.

(XP users click run after receipt of Windows Security Warning - Open File).

• Press the Fix button just once and wait.

• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.

• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

 

Please post it to your reply.

 

 

 

Uninstall outdated Malwarebytes' Anti-Malware

 

Please download MBAM-clean and save it to your desktop.

 

• Right-click on mbam-clean.exe icon and select Run as Administrator to start the tool.

• It will ask you to reboot the machine - please do so.

 

After that follow my next instructions to download & install the newset MBAM version.

 

 

 

Scan with Malwarebytes' Anti-Malware

 

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.

• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.

• Click the Scan tab, choose Threat Scan is checked and click Scan Now.

• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.

• Upon completion of the scan (or after the reboot), click the History tab.

• Click Application Logs and double-click the Scan Log.

• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

fixlist.txt

[sshep2215]

Ran FRST with the fixlist.txt file as directed.  Fixlog.txt is attached.

 

Uninstalled and reinstalled MalwareBytes as directed.  This time I was able to start the software and complete a scan!  Found 150+ PUPs and quarantined them all.

 

Though you didn't ask, I ran a FRST scan again.  FRST.txt from this scan is attached.

 

Let me know if this completes the process or if there are further steps I need to take.

 

Thank you again for all your help.

FRST.txt

Fixlog.txt

[sshep2215]

Forgot to add the MBAM scan log.  It is attached as MBAM-scanlog_2014-07-25.txt

 

Question:

I noticed MBAM software is blocking actions from ZoneAlarm, a firewall application.  As my computer was infected, I can't confidently say the program is clean.  On the other hand, if this is a "false positive", there is a potential that my firewall software is being compromised by MBAM.  I would like to hear your feedback before taking further action on this matter.

 

Thankyou again for all your help.

MBAM-scanlog_2014-07-25.txt

[TwinHeadedEagle]

Your PC is clean, no active malware. Tell me how is the situation now?

About your problem with Zone Alarm, you will have to open your topic here --> https://forums.malwarebytes.org/index.php?/forum/41-malwarebytes-anti-malware-help/

[TwinHeadedEagle]

You still with me?

[AdvancedSetup]

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