Am I Infected?

[matti112]

logs

[deeprybka]

Hi &

My name is Jürgen and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully.

• My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
• Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
• Perform everything in the correct order. Sometimes one step requires the previous one.
• If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
• Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
• Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
• Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.

Your logs look "good"...

Let's do a final check up:

Step 1

Scan with Malwarebytes Antimalware

• Please update the database by clicking on the "Update Now" button.
• Following the update and click "Settings" and go to "Detection and Protection"
• Make sure "Scan for Rootkits" is checked.
• Click on Dashboard, then click on Scan Now to start the scan.

  (If Malware or Potentially Unwanted Programs [PUPs] are found, you will receive a prompt so that you can decide what you want to do. I suggest "Quarantine". Click the button: Apply All Actions.)

• A window with an option to view the detailed log will appear. Click on "View Detailed Log".
• After viewing the results, please click on the "Copy to Clipboard" button and then OK.
• Return to our forum. Paste your log into your next reply.

Step 2

Please download the ESET Online Scanner and save it to your Desktop.

• Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
• Start esetsmartinstaller_enu.exe with administartor privileges.
• Select the option Yes, I accept the Terms of Use and click on Start.
• Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
• Now click on Advanced Settings and select the following:
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
• Click on Start. The virus signature database will begin to download. This may take some time.
• When completed the Online Scan will begin automatically.

  Note: This scan might take a long time! Please be patient.

• When completed select Uninstall application on close if you so wish, but make sure you copy the logfile first!
• Now click on Finish
• A log file is created at C:\Program Files\ESET\EsetOnlineScanner\log.txt.

  Copy and paste the content of this log file in your next reply.

Note: Do not forget to re-enable your antivirus application after running the above scan!

[matti112]

logs

[deeprybka]

That's it!

Your logs look clean to me at the moment.

We're gonna clean up everything now, close security holes on your computer and in the end I'll provide you with a list of security tips so you hopefully will not need our help anymore in the future.

My help is free for everybody.

If you want to support me fighting against malware or buy me a beer for the assistance you received, then you can consider a donation:

Thank you!

Clean Up

Now we remove all the tools we used (including their logs and quarantine folders), restore your settings and delete old and infected system restorepoints:

• You can uninstall programs that you had to install (e.g. MBAM or ESET Onlinescanner) in the control panel if you so wish.
• Download DelFix (by Xplode) and save it to your Desktop.
  • Close all running programs and start delfix.exe.
  • Make sure that all available options are checked.
  • Click on Run
  • DelFix should remove all our tools and delete itself afterwards. I don't need the log file.
• If there is still something left you can delete it manually.

Closing security holes

Many infections happen via drive-by downloads that run unnoticed in the background while the user visits an infected website. To achieve this malware exploits security holes in installed software (e.g. browser or its plugins). Older versions of such software often have lots of known exploitable holes. Therefor it's very important to always keep your software up-to-date.

Make sure you remove all old versions:

Java 7 Update 60

Tips

I recommend to read and follow the "16 simple and easy ways to keep your computer safe and secure on the Internet" (Link) by Lawrence Abrams.

[matti112]

can you still help me cause me pc feels so slow so any help?

[deeprybka]

Of course...

Try this:

Step 1

Please download TFC (by Oldtimer) and save it to your Desktop.

• Start TFC.exe with administrator privileges.
• Close all other running programs.
• Click on Start.
• Allow a reboot if one is requested.

[Baliktad]

THANKS FOR HIJACKING MY THREAD

[Baliktad]

So I still need help. Not sure if above info will help me. Please answer to my name which is Baliktad. Thanks in advance for helping

[Baliktad]

Oops sorry guys wrong thread on my part.

[matti112]

Okay so i ran it but its still kinda slow

[deeprybka]

Hm...but this is in my opinion not malware related...

[matti112]

ok but do u know how to i make faster pc?

[deeprybka]

I'm afraid not!

[matti112]

Why

[deeprybka]

???

[gaspardos]

so am i infected cause my pc is slow ?
 

[gaspardos]

hey

[deeprybka]

This topic will be closed!

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!