Malwarebytes has stopped working

[Az9]

Hi all,

 

I recently installed the free trial of Malwarebytes and for some reason it won't scan. It starts up normally, then after a few minutes stops working and says it's looking for a solution and will continue when one has been found. It's not the updates, because when I installed the first thing the program did was prompt for updates, which went well.

 

Can someone please help me?

 

Thanks in advance.

[1PW]

Hello Az9 and

Let's begin here shall we?

• Please try the following and let us know if this corrects your issue: MBAM Clean Removal Process 2.x.
• If that does not correct the issue, then please read the following and individually attach the 3 requested logs in a reply to this thread: Diagnostic Logs.
• The 3 files, from Step 2, to be individually attached from your desktop are: 1) CheckResults.txt 2) FRST.txt 3) Addition.txt. Please do not Copy and Paste them into a reply.
• NOTE: There is an FAQ section with valuable information located in Common Questions, Issues, and their Solutions.

Please let us know the status of your issue in a reply to this thread.

Thank You.

[Az9]

Hi 1PW,

 

Thank you for your help and patience. the clean re-install did the trick. Followed your instructions to the letter. For some reason, even all the icons that disappeared a few days ago on my tray, have re-appeared:). Computers baffle me to say the least. So, thank you and best of luck with your forums. 

[1PW]

Hello Az9:

 

Thank you for the good news update.

 

Please let us know if we can help you further.