Malwarebytes "Real-Time Protection" not active after computer boots

[Resin_Smoker]

The title says it all and this is after a clean OS install for Windows 7.

 

Anyone know why the MalwareBytes isn't going active?

 

Note: I've a licensed copy.

 

Thank you in advance!

 

Resin

[Resin_Smoker]

Forgot to mention that i can enable real-time protection manually but cant get it to sat that was after a reboot.

[daledoc1]

Hello and :

A couple of easy things to check:
>>First, please be sure your system date/time are correct.
>>Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE. Please post back if you need help with that.


If those suggestions don't resolve your issue:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

 

P.S. The mod team will likely relocate this post to the MBAM support section >>here<<.

Thanks,

[Resin_Smoker]

Will do... shall reboot to test the new setting after a scan has completed.

[Resin_Smoker]

Ok, changed the firewall settings to allow the listed files, completed the scan then rebooted.

 

So far no luck...

 

[daledoc1]

Hi:

 

Let's take a peek under the hood.

 

Please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

 

They will assist the staff and experts in determining what might be going on.

 

Thanks!

[Resin_Smoker]

Ok, was able to get the Real time Protection active after re-installing the malwarebytes.

 

Very strange that this was necessary as its basically the same source file that was originally loaded after the OS install. 

Do you think maybe that a windows update could be responsible for the issue ?

 

 

Resin

[Resin_Smoker]

BTW thank you very much for your prompt assistance... This was totally beyond what I had expected for the forums.

 

Resin

[daledoc1]

Hi:

 

You are most welcome.

I'm glad I could help.

 

As to what happened, it's probably impossible to say without logs, especially now that you have reinstalled.

It may have been a bit of minor corruption somewhere along the way.

 

>>Just a tip: you mentioned "the same source file". I don't know if you mean that you used a copy of the installer already downloaded and saved to the local machine from a previous installation?  If so, as a general principle, especially after a fresh OS install, it's a good idea to grab a fresh copy of any software installer. For MBAM, the link to do so is here: http://www.malwarebytes.org/mwb-download/

 

Please feel free to post back if you need more help.

 

Cheers,