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Q-see QS-Multiclient false positive


rodcarrigan
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Hello, 

One of our customers download a file from our web site and said he could not install it because Malwarebytes reported that it contained Vendor : Trojan.Dropper

We ran the file through the virustotal.com database which also includes Malwarebytes and one program reported that it contained win32.keylogger and two others said that it looked like it but the others, including Malwarebytes said it was clean. 

The customer downloaded the file from our web site at:

http://qsee.custhelp.com/app/answers/detail/a_id/908

I am also attaching the file for you.

Could you tell us why the customer's version of Malwarebytes said it contained this virus? 

He said we was running the most recent update. 

If this is not the place to report this issue I am sorry, I did not see any other way to contact you on your web site. If there is another channel to do this please let me know.

Thank you.

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