New User

[T_Bird_]

I just downloaded the program and installed it however when I go to update the def files it just stops responding and closes and does the same thing when I try to run a scan. Any ideas or help with this issue would be very welcomed.

[daledoc1]

Hello and :

 

We probably need a bit more detail in order to better assist you.

Let's start with some basic troubleshooting:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,