Pre-scan Operations taking forever

[Mr_Mem]

I have recently installed the free version of Malwarebytes Anti-Malware on my Windows 8 computer. When I run a scan, it seems like it stays on Pre-scan operations and never actually continues with the actual scan. I once waited a whole 2 hours for the Pre-scan Operations to finish, but it never does. Help please!

[daledoc1]

Hello and :
 
Is your hard drive encrypted, by any chance (BitLocker, Truecrypt, Securedoc, or other encryption method)?
If so, you might try this:  Dashboard > Settings > Detection and Protection > Detection Options > un-tick (disable) scan for rootkits; if you have "scan for rootkits" enabled under Settings > Automated Scheduling > Scheduled scan > Edit > Advanced, you might want to disable it there, as well.
 
Also, have you set mutual exclusions between MBAM and your AV? The files that need to be excluded can be found HERE. Let us know if you need help with that.
 
If those suggestions don't apply to or don't resolve your issue:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[Dadsupport]

How long can I expect Pre-Scan step to run?  It is currently at 1hr 20min.  

[Firefox]

How long can I expect Pre-Scan step to run?  It is currently at 1hr 20min.

Hi, and , Dadsupport:

You have replied to a very old topic, usually that is frowned upon...

Sorry to hear you are having issues.

Each computer is unique.

Problems that sound "the same" most often are not.

The same is true for solutions.

They most often need to be individualized.

It is less confusing for everyone if we try to stick to "one user per topic".

Please start a NEW, SEPARATE topic using the button. (where we can help you in your own topic)

The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.

Thanks for your patience and understanding,

Firefox

[Dadsupport]

I installed the Anti Malware Free product (2.1.6.1022) on a Windows 8 machine and started a scan.  The Pre-scan step is still running ..How long can I expect Pre-Scan step to run?  It is currently at 1hr 20min.

[Firefox]

Hello and Welcome to Malwarebytes

It is not normal for the pre-scan to run so long.

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process for version 2x
• If that does not correct the issue, then Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here => Common Questions, Issues, and their Solutions

Thank You,

Firefox

[Dadsupport]

Hi Firefox,

The re-install did not work....so here are the logs you requested...

Thanks for the help...hopefully there are some clues herein to my problem.

FRST.txt

Addition.txt

CheckResults.txt

[AdvancedSetup]

Our program MBAM is crashing. My initial guess is that McAfee Anti-Virus and Anti-Spyware is probably conflicting with it stopping it. Can you try fully disabling all features of McAfee and try to scan again with MBAM.