Repeated UPDATE messages on desktop

[ahuppert]

When I turn on my machine and there is an update, I receive the pop-up window in the bottom-right of my desktop.  I click UPDATE and as it disappears, another (exact) window pops back up.  I click that one, and the same thing happens. When I click a third time, it disappears completely and my database is updated.

 

Why does this happen 3 times?  This has become annoying and I would like it fixed... any suggestions as to how?

 

[CWB]

more information is needed :

what does the update reference ?

how long has this been happening ?

make/model of computer .

[ahuppert]

First off, SORRY for not replying.  I thought the forum would e-mail me when there was a response, so I was waiting for a reply.  I happened to just check the thread and saw your reply.

 

This happens on an HP G62 Laptop. I am running Windows 7, 64bit edition with 8G RAM.  This has been happening for about 3 months now, since about May 2014. The update states that the database is out of date and needs to be updated. You have two options, UPDATE or CANCEL.  I always click UPDATE, and the window pops up again 2 more times until it finally goes away.  It DOES update.

[Firefox]

Hello and

A couple of easy things to check:

>> 1. First, please be sure your system date/time are correct.

>> 2. Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found =>HERE<=. Please post back if you need help with that.

>> 3. Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions.

***NOTE: If your last scan was with database update 2104.07.26.09 and you have detected items that need attention (especially windows files) do not Quarantine those files - there was a bug with that update.

If those suggestions don't resolve your issue:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[ahuppert]

#1 - checked the date/time and they are exact.

#2 - I added the exclusions, I'm using NIS 2014.

#3 - I checked the tab and there are no threats detected. It just scanned with the update that I got today when I clicked the button 3 times.

 

I'm going to stop here and see what this does to the issue.  If it corrects it, I'll let you know in a few days.  I have the program set to notify me if the database is more than 1 day old. This is the notification I guess that I am getting as I had shut my machine down for a week (on vacation) and got the message on Sunday.  Then I shut the lid and didn't open it until this morning when I received it again.  I'll let you know if 1-3 did the trick.  If not, I'll update and do the second set of steps to see about a resolution there.

[Firefox]

Ok let us know how your testing goes...

[ahuppert]

Well, I managed to avoid using my PC for more than a day and I booted up this afternoon.  I am attaching a picture of the window that I receive.  It looks like the problem persists.  I will try the uninstall and reinstall the application (second #1 you suggested) and follow up in a day or two to let you know if it worked.

[Firefox]

If you have not used your computer for a whole day, yes you will get a message that your database is out of date as the default setting for Malwarebytes is Notify user if database is out of date from more than 1 day(s)

[AdvancedSetup]

You can change that date though and in a future build we'll add more options as well.

[ahuppert]

Yes, I understand that, but that message appears three times in a row as I click update now over and over again. I would assume that clicking it once would do the trick, but for some reason on my computer I have to click it three times to get it to finally disappear. It's annoying.

[AdvancedSetup]

Yes unfortunately what happens is that each update is marked and queued up. If for example there are 7 updates since your last update you "may" get 7 alerts. Hopefully this behavior is changed in a future update, don't think most users like it working like that.