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Malwarebytes premium / pro not updating.


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It notifies me that it is out of date, and keeps poping up...BUT when I press update now it does absolutely nothing, only to continue to nag me.

 

Same issue if I press to update from within the program. - Open it up, shows its out of date, but the update now is greyed out.

 

 

 

 

 

What gives?

 

Please help! I had this same issue a month ago or so and had to uninstall and re-install for it to download the full current database.

 

 

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Hello and welcome to all of you!
 
@Dytum:

Hello and :welcome: :

A couple of easy things to check:
>>First, please be sure your system date/time are correct.
>>Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE. Please post back if you need help with that.
>>Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions.
>> Finally, you might want to start with the advice in this pinned topic >>HERE<< -- we don't have enough info about your system yet to know if it will work for you (but it won't hurt).

If those suggestions don't resolve your issue:

  • Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
  • If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
  • NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

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