MAM crashes when updating database

[swandog]

Hi,

  Running on Windows 7 pro 64bit.  Ran the latest update for Malwarebytes 2.0.2.1012...went to update the database and it crashes hard.  Uninstalled/Reinstalled same effect.  Uninstalled/Reinstalled an older version...Ran the MBAM removal tool...rebooted...download/reinstall latest..same crash...I have security essentials...turned off real time protection...uninstalled/reinstalled...same effect...the app runs but it always crashes when attempting to update the definitions database.

 

I'm out of options on what to try next

 

Thanks

Doug

[daledoc1]

Hello and :

A couple of easy things to check:
>>First, please be sure your system date/time are correct.
>>Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE. Please post back if you need help with that.
>>Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions.

>> Finally, you might want to start with the advice in this pinned topic >>HERE<< -- the issue you describe sounds as if it might be resolved by the suggested steps there.


If those suggestions don't resolve your issue:

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,