MBAM acting funky

[grandpa1948]

Today MBAM is acting strange.The protection disables by itself,and  it can't connect to update server.Is there any tool to remove the software completely,and start fresh?,thanks in advance for any advise.

[Firefox]

Hello and

These are the steps to start fresh... if it still does not work, then post the 3 required logs.

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thank You,

Firefox

[grandpa1948]

Hello and

These are the steps to start fresh... if it still does not work, then post the 3 required logs.

Let's try this first....

• Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back the 3 requested logs - Diagnostic Logs

  (the three files should be CheckResults.txt, FRST.txt and Addition.txt)

• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Thank You,

Firefox

 

Thanks again Firefox for your help.So far so good,after the clean removal everything is back to normal.Is there any particular reason my MBAM Premium acted that way?,it did not even was showing up,at start up in the task bar.

Well,let's see how it goes from now.

[Firefox]

No I really can not tell you what happened, it could have been a one time error or fluke, sometimes a couple of restarts will get it going again.... Either way, glad you got it working again.

[exile360]

It is likely that one of the core database or configuration files somehow got corrupted. Such an event could potentially cause all of the symptoms you described. As for what caused the corruption to occur, there are many potential reasons such as a bad download of a database or configuration file, simple corruption of one or more sectors on your hard drive, an issue writing one or more of the files to your hard disk during download due to some other process on the computer interfering and other possible reasons.

Hopefully it is resolved for good now, but if it does occur again please do let us know.

Thanks

[grandpa1948]

It is likely that one of the core database or configuration files somehow got corrupted. Such an event could potentially cause all of the symptoms you described. As for what caused the corruption to occur, there are many potential reasons such as a bad download of a database or configuration file, simple corruption of one or more sectors on your hard drive, an issue writing one or more of the files to your hard disk during download due to some other process on the computer interfering and other possible reasons.

Hopefully it is resolved for good now, but if it does occur again please do let us know.

Thanks

The thing is it was a fresh install,when i upgraded from Windows 7 to 8.1 Pro,thanks exile360.