MBAM will not start / open

[Kep1a]

I have tried camelion and your anti root kit with no luck. I was tricked into a Java update in Firefox and removed the offending programs in the add remove programs. I can update and start MS Security essentials and am running a full scan now. Any idea what I need to do now? I have uninstalled all adobe products and went directly to their site to download and install them. But MBAM is still not opening. MS security essentials found nothing either.

[Kep1a]

Nevermind I followed the MBAM clean instructions for pro and used the ID and password in my saved e-mails to reactivate pro and do a scan where I found 3 items. Why did this hapen? I thought I had realtime protection?

[daledoc1]

Hi:
 
Unfortunately, there's no way to know for sure why that happened.
It could have been a "hiccup", a software conflict, a system configuration issue, or a malware problem, just to name a few.
In any event, as you mention that a clean reinstall solved the problem, you should be OK now.
If you'd like us to take a peek at your system to be sure MBAM is set up and working properly, please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)

 

OTOH, As you also mention that the MBAM scan detected 3 items, it's possible that there might still be remnants of malware on the system.
If you'd like to get a free "second opinion" from one of the malware experts with some additional scans to be sure you are clean, please feel free to follow the advice here: Available Assistance for Possibly Infected Computers.
 
Thanks for posting with the follow-up.
 
Cheers,

[Kep1a]

I found my problem by following the advice I found following a search for the runtime error message I got when trying to repair MBAM with a reinstall. A simple search here showed me how to fix it. I believe there was an error created at some point unrelated to my Java update issue. I do not like the fact that I can't tell if the MBAM starts on boot or not. There should be some sort of protection notification on startup. I really do not know when it went down with the error because I assumed it was loading at startup. I don't normally check the quick start icons in the taskbar. I assumed wrong and likely this is why the spoofed java update was able to install the Rocket Malware on my system.

 

I at this point believe there was some kind of corrupted code that stopped MBAM from starting and I just did not know it until a threat like Rocket was being installed on my system. I disconnected from the internet before the full download was done and removed all the programs it showed in the Add remove programs. I then went to run all my scans and found MBAM would not open. I have no idea how long MBAM was down other than it was sometime since my last scan.

 

All that said... I ran all my scans including Hijackthis, MBAM, your anti rootkit tool and MS security essentials but only found 3 PUP threats. The rocket malware did not even change my home page or search engine like the report says it does, so I believe that I shut off the net just in time I guess.

 

So I think I'm fine but thanks for the offer of help!

[daledoc1]

OK, thanks for letting us know.

If you'd like more assistance, please follow the recommendations in my earlier reply.

 

Take care,

[Kep1a]

Please consider this as a request for a splash notification to confirm protection on startup.

 

Thanks

[daledoc1]

Hi:

Please consider this as a request for a splash notification to confirm protection on startup.

 

Thanks

 

That's a good idea, at least as an OPTION (some users would likely want to disable that particular feature).

 

In order for your suggestion to receive prompt attention from the product development team, it might be a good idea to post it in the "Comments and Suggestions" section >>HERE<<.

 

Thanks!

[Kep1a]

Done.

 

Thanks for the link!

[daledoc1]

You are most welcome!

 

Take care,

[Firefox]

Not sure what version of windows you use, but I use Windows 7, and what I do to make sure my Malwarebytes (and Antivirus Software) are running, is I do not allow windows to hide those to icon/notifications. I simply tell windows to Show icon and notification for both of these apps) A simple glance at the tray when checking the time, lets me know they are both running and fully protected.

[Kep1a]

Thanks,

Done and I feel a little better about it now.

[Firefox]

Your welcome, glad I could help...

[CMCG]

Nevermind I followed the MBAM clean instructions for pro and used the ID and password in my saved e-mails to reactivate pro and do a scan where I found 3 items. Why did this hapen? I thought I had realtime protection?

I agree Kep1a,  I switched from another product for the paid version of this and thought I had realtime protection.    I am quite appalled that  this product can be attacked and disabled so easily, and initially without my notice.  It took me quite a lot of time and effort to fix.   Renewal is very doubtful.

[Firefox]

Hi, and , Poster:

We can not help you or tell what the issue is, if you do not help us help you...

Sorry to hear you are having issues.

Each computer is unique.

Problems that sound "the same" most often are not.

The same is true for solutions.

They most often need to be individualized.

It is less confusing for everyone if we try to stick to "one user per topic".

Please start a NEW, SEPARATE topic using the button. (where we can help you in your own topic)

The staff and experts will be able to more easily provide both you and the OP with individual help to get you both up and running.

Thanks for your patience and understanding,

Firefox