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Cannot Update--MB "has encountered an error"


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I tired to update to 2.0.2.1012 last week. In addition to bringing my computer to a crawl after it was done, MB keeps shutting down due to an "encountering an error" After uninstalling and re-installing with the same results, I started looking for help.

 

I've been through the first five Chameleon numbers. None of them have been able to update. A few were able to scan from within the dos program and then scan after MB was launched. Where scans were completed, nothing was found. I was still unable to update without getting the error message.

 

So I did a "clean" uninstall, following all the instructions, re-installed and still unable to update. MBcontinues to encounter this error:  App Ver.0.532    Mod Num msvcr100dll Mod Ver 10.0.40219.325  Offset 0008d6fd

 

Any helpful suggestions would be appreciated.

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Hello and :welcome: :

 

The problem you describe sounds as if the program is crashing while attempting to update.

If so, you might want to try the steps in this pinned topic >HERE<.

 

As you have already tried reinstalling at least once without success, if the above suggestions don't resolve your issue, the next step will be to collect a bit of system info.

Please read the following and post back as attachments to your next reply the 3 requested logs (FRST.txt, Addition.txt and checkresults.txt) -- Diagnostic Logs.

 

Thanks,

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