Plugin & Audio issues

[RulerOftheLAND]

Hello-

 

I am hoping someone can help me out with this issue. I recently starting having issues with streaming Netflix and Amazon Instant Video. When I play a movie, it eventually goes to a black screen with no audio or controls. Sometimes I get the pop-up that says a plugin is unresponsive, or Silverlight plugin unresponsive. I have tried all of the troubleshooting suggested by Netflix and Amazon. I have even uninstalled Silverlight and ran CCleaner registry cleaner and re-installed silverlight, and still no help. I am also having issues where my audio seems to go out. I have to reboot my laptop to get the audio back. I recently read another post on this site and ran the  RougeKiller program suggested in that post. Here is the log for that scan:

 

RogueKiller V9.2.3.0 [Jul 11 2014] by Adlice Software

mail : http://www.adlice.com/contact/

Feedback : http://forum.adlice.com

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://www.adlice.com

 

Operating System : Windows 8 (6.2.9200 ) 64 bits version

Started in : Normal mode

User : RulerOftheLAND [Admin rights]

Mode : Scan -- Date : 07/15/2014  10:51:55

 

¤¤¤ Bad processes : 0 ¤¤¤

 

¤¤¤ Registry Entries : 10 ¤¤¤

[suspicious.Path] (X64) HKEY_USERS\S-1-5-21-661688539-2741919544-69483201-1000\Software\Microsoft\Windows\CurrentVersion\Run | BackgroundContainer : "C:\WINDOWS\SysWOW64\Rundll32.exe" "C:\Users\RulerOftheLAND\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll",DllRun  -> FOUND

[suspicious.Path] (X86) HKEY_USERS\S-1-5-21-661688539-2741919544-69483201-1000\Software\Microsoft\Windows\CurrentVersion\Run | BackgroundContainer : "C:\WINDOWS\SysWOW64\Rundll32.exe" "C:\Users\RulerOftheLAND\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll",DllRun  -> FOUND

[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters | DhcpNameServer : 192.168.0.1 205.171.2.25  -> FOUND

[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : 192.168.0.1 205.171.2.25  -> FOUND

[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{B9D16284-24E3-49A9-9139-2C8426B2DD18} | DhcpNameServer : 192.168.0.1 205.171.2.25  -> FOUND

[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{B9D16284-24E3-49A9-9139-2C8426B2DD18} | DhcpNameServer : 192.168.0.1 205.171.2.25  -> FOUND

[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND

[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND

[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND

[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND

 

¤¤¤ Scheduled tasks : 1 ¤¤¤

[suspicious.Path] \\BackgroundContainer Startup Task -- "C:\Windows\SysWOW64\Rundll32.exe" ("C:\Users\RulerOftheLAND\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll",DllRun) -> FOUND

 

¤¤¤ Files : 1 ¤¤¤

[suspicious.Path][File] Verizon Wireless Software Utility Application for Android – Samsung.lnk -- C:\Users\RulerOftheLAND\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Verizon Wireless Software Utility Application for Android – Samsung.lnk [LNK@] C:\Users\RULERO~1\AppData\Roaming\VERIZON\UA_ar\UA.exe -> FOUND

 

¤¤¤ HOSTS File : 0 ¤¤¤

 

¤¤¤ Antirootkit : 0 (Driver: NOT LOADED [0xc000036b]) ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ MBR Check : ¤¤¤

+++++ PhysicalDrive0: TOSHIBA MQ01ABD100 +++++

--- User ---

[MBR] 4d3aa84194fbb4918260bd1176c0e8c7

[bSP] 8704decb9cafe031e5e89435d9d06f23 : Windows Vista/7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 199 MB

1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 409600 | Size: 932121 MB

2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 1909393408 | Size: 21445 MB

3 - [XXXXXX] FAT32-LBA (0xc) [VISIBLE] Offset (sectors): 1953312768 | Size: 102 MB

User = LL1 ... OK

User != LL2 ... KO!

--- LL2 ---

[MBR] 2fb903fc45e9b3b12494770bf0271c60

[bSP] 8704decb9cafe031e5e89435d9d06f23 : Windows Vista/7/8 MBR Code

Partition table:

0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 409600 | Size: 94207 MB

1 - [ACTIVE] FAT32-LBA (0xc) [VISIBLE] Offset (sectors): 193345536 | Size: 400 MB

 

 

============================================

RKreport_SCN_07152014_102923.log

 

 

Thank you for your help in advance!

[gringo_pr]

Hello

I am very sorry for the delay in coming to reply to you but I would like to know at this time if you still need help with this?

Gringo

[gringo_pr]

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
• do you need more time?
• are you having problems following my instructions?
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

[gringo_pr]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!